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Here you can find our TOS (Terms of Service) which all customers are bound to read, understand and accept anytime a purchase is made on or through this website.
1. SALE POLICY1.1. We adopt a WYSIWYG (What You See Is What You Get) policy. Every item's webpage contains a photo in full or in part of the actual item/s that is/are going to be manufactured in order to display the actual quality. Each item on this website has been manufactured by us.
1.2. Certain items may be subject to restrictions if they have to be shipped to certain destinations, as explained in the Restriction policy page or in single items' webpages: this may result in unavailable customization and/or apposition of a "REPLICA" stamp. The said page/s is/are part of this point. Due to security concerns, chips on PVC cards are "cleaned" real chips (meaning they have been depurated from the electronic elements that allow the writing of data on the chip) and a clear film layer is applied on all PVC cards in order to prevent the writing of data on strips, QR codes, barcodes, design modifications or other alterations to the cards; something that would make them fake IDs. We decline every responsibility from the use, misuse, use against the law or alteration of the said items. Our products are sold for collectible/prop purposes only. Restrictions' aim is to prevent any issue both on our and on customer's side. Customer will be held responsible for any alteration of the purchased items and/or of their use/misuse/use against the law.
1.3. By purchasing from this website you agree to defend, pay reasonable attorney fees and indemnify joysingersids.com, its agents, principals, shareholders, servants and employees as a result of any litigation, civil and or criminal that may arise from and/or may be related to any transaction carried out on or through the said website and/or may arise from/may be related to the use/misuse/alteration/use against the law of any purchased item/s.
1.4. We only have one e-mail address and it is displayed in the Contact us section. All questions, inquires, customization forms or else shall be directed to the said e-mail address. In general, all communications shall be addressed to the said e-mail address. Any communication addressed to any another e-mail address will not be considered and disregarded.
1.5. Our products can be customized (included prop items). If customization is not offered for a specific item, please send us an e-mail with your requests.
1.6. We reserve the right not to ship to certain locations. Should this happen, we will take care to refund the payment and let the customer know. Our exclusion list is not fixed and may vary during the time. If you want to make sure if we ship to your location, please contact us first.
1.7. If you have an interest to see reproduced IDs, credentials, etc. not available on this website, please send us an e-mail with a photo reference of the item you would like to see reproduced. We will send you a quotation so you can decide weather you wish to proceed or not. Quotations are free and do not imply a purchase.
1.8. We can make ID cards, credentials, papers, etc. any other items that are not available on this website. Any such item/s commissioned by the customer is/are made expressly for him/her. Those item/s is/are called "totally custom items". To that regard, we need then to distinguish several cases:
1.8.1. Customer provides own design of the item: item will not be shared nor will be sold on this website. This rule applies only when the whole design is a customer's creation. If customer provides a design which is a reproduction of a prop item the following point applies.
1.8.2. Customer requires us to replicate/provides the design of an item used in a movie/TV series (prop item): we reserve the right to sell the item.
1.8.3. Customer provides a photo of the item to replicate which is not a prop item: item will not be sold, unless there is a specific interest. In such a case we will ask customer's authorization in order to sell the item. If customer denies our request, the item will not be sold.
Please note that points 1.8.1-1.8.3 pertain only to the item's design, with the exclusion of any personal data submitted by the customer and present on the item.
1.9. We do not sell fake IDs and we do not authorize misuse/alteration/use against the law of any of our products. Customer has to check his/her local/state/national regulations pretaining purchase and possession of any item/s purchased on or through this website prior to making the purchase. Customer solely assumes all the responsibility deriving from the purchase. Customer is completely responsible from use/misuse/alteration/use against the law of any purchased item/s. Use against the law, misuse or alteration of ANY item is not authorized. The only authorized alteration is the one required due to theatrical/filmmaking/prop purposes (E.G.: an ID card used in a movie scene where any alteration is done because it is part of the plot).
1.9.1. To customers ordering items that have to be shipped to the USA and/or their possessions: a US Federal Law (HR 4827, Law #106-547) pertaining to badge possession, collecting and use came into force on 12/19/2000. This Federal Law makes the possession, shipping, and use of Police badges and ID cards and replica police badges and ID cards a crime if they are used for any purpose other than the following: 1. as a memento, or in a collection; 2. for decorative purposes; 3. for a dramatic presentation; 4. for any other recreational uses; 5. or for fan-collecting purpose. By ordering any of these items on or through this website, you affirm that you are at least 21 years of age and agree to lawful use of said items as explained.
1.10. Using forwarding mail services or providing a shipping address of a third party is allowed, but we do not authorize or encourage the adoption of those practices in order to bypass the restriction policy. Customer takes full and sole responsibility for violating this clause and exonerates ut from any consequence that may arise from such malicious use of the forwarding mail services.
1.11. The possession, carry, use of any item purchased on or through this website outside the destination country is prohibited. "Destination country" is defined as the country to which item/s, purchased on or thru this website, is/are being shipped. Customer takes full and sole responsibility for violating this clause and exonerates us from any consequence that may arise from the possession, carry, use of the purchased item/s outside the destination country.
1.12. Should we suspect that the customer is going to violate the above points 1.10. or 1.11., we reserve the right to ask the customer for a written statement containing the following information: a) description of the purchase; b) purpose of the purchase; c) declaration of customer's current address; d) declaration that, at the moment of the purchase, the customer does not reside in a country where the item/s purchased would be otherwise subject to restrictions; e) declaration that the item/s purchased will not be redirected to a country where the said item/s would be otherwise subject to restrictions; f) declaration that the information provided in the statement correspond to the truth; g) signature of the customer; h) date the document is signed; i) at least one proof of customer's current address (utility bill/payslip/driving license/national ID card/passport/...).
For the purpose of such statement it is not mandatory that the customer's current address is the same one to which the item/s purchased is/are going to be shipped: customer can have the item/s shipped to an address different to his/her current address (even in another country), as long as such address is not located in a country where the purchased item/s would be otherwise subject to restrictions.
You can download a sample statement here in case of necessity.
The order will be held until the statement has been successfully completed. Regarding refunds, please refer to points 3.3. and 3.4.
1.13. Customer cannot invoke ignorance of any part of the TOS as a justification for bypassing/not complaining with them. As stated at the top of this page, these TOS are automatically accepted at the moment a purchase is made on or through this website.
1.14. Should we have any doubt about any ordered item/s, at our discretion we may contact the customer in order to make sure whether we are about to manufacture and/or to ship the correct item or not. If customer did not contact us first (hence we do not have his/her e-mail) we will contact the customer at the e-mail address shown on the PayPal payment (when available). If our request is ignored or not answered, the order will be held until a positive reply is received.
2. RETURN POLICY2.1. "Totally custom items" (see point 1.8) and "customized items" and and cannot be returned in any case. A "customized item" is an item that is available (in-stock) on this website and that has been fully/partially customized with information provided by the customer (either by ordering the "customization" option where available or by express request of customer).
2.2 Only in-stock items can be returned. In-stock items are such items that are neither "customized items" nor "totally custom items".
2.3. Returns are accepted only if the customer is not satisfied with the quality or if the item/s purchased suffered damages because of improper packaging. If customer claims item/s to be damaged, he/she has to provide photographic evidence of both the damaged item/s and the packaging (included cardboard/bubble wrapping), in order to allow us to determine whether there are ground for a return and/or refund or not. 2.4. In order to initiate a return, customer must contact us and we will provide the appropriate return address. Return procedure is invalid (thus no refund is available at all) if customer returns the item/s back without contacting us first.
2.5. Customer can return his/her purchase/s within 7 solar days from the moment of delivery. Should a delivery hour not be available on record, the term will begin from the hours 00.01 of the day the item has been delivered. The hour time zone will be the local one of the place of delivery.
2.6. All items that are returned must employ tracked shipping and must be properly packed to prevent damage from routine handling by the postal services.
2.7. Before returning the item, customer must provide photos of the item/s to be returned. Photos must be in good quality and in color, evidencing any possible damage that the item may have, so to make sure of the state of the item/s before it/they are being shipped out for return.
3. REFUND POLICY3.1. Refunds (excluded original shipping cost and PayPal fees) are issued once the item is returned and received by us.
3.2. Customer must ship the item/s back with tracked shipping and the item/s must be properly packed to prevent damage from routine handling by the postal services. If customer ships the item/s back with untracked shipping and the item/s is/are not received and/or if the item/s is/are received but displays/display damage when there was originally no damage and/or if said damage is worse than the one originally pictured before return (see point 2.7.), no refund will be issued. Proper packaging is also required in case of return for damaged item/s. If damaged item/s is/are returned and displays/display worse damage/s than the one/s originally pictured, no refund will be available at all.
3.3. What if customer changes mind about the purchase? We need to distinguish several cases:
3.3.1. Item pruchased is an "in-stock" item and has not been produced or shipped yet: refund will be issued without delay. Refund will include shipping costs, but not PayPal fees.
3.3.2. Item purchased is an "in-stock" item and has been already shipped: customer will have to start a standard return procedure (see above "return policy"). Once the item has been received by us without damage in case the item had originally no damage or with the same degree of damage as it was received by the customer him/herself, a refund will be issued (refund will not include original shipping cost, shipping cost paid by customer to return the item/s and PayPal fees).
3.3.3. Item purchased is a "customized item" has not been produced yet: refund will be issued without delay. Refund will include shipping cost, but not PayPal fees.
3.3.4. Item purchased is a "customized item" has been already produced but not shipped/has been already shipped: due to their nature, "customized item/s" already produced cannot be refunded. No refund will be issued even if customer returns the "customized item/s".
The provisions of this point also apply for the eventuality detailed in point 1.12.
3.4. Due to their unique nature and the fact they have been specifically designed/manufactured for the customer, return/refund of the "totally custom items" (see point 1.8) purchased is available at the following conditions:
3.4.1. If the item/s has/have been only designed and not produced and customer cancels the order: it will be refunded 1/4 of the item's price plus the shipping cost already paid, with the exclusion of PayPal fees.
3.4.2. If the item/s has/have been designed and produced and customer cancels the order: only shipping cost will be refunded, price of the item/s and PayPal fees will not be refunded.
3.4.3. If the item/s has/have been produced and shipped and customer cancels the order or wants to return the item/s purchased: no refund will be available at all. No refund will be issued even if customer returns the "totally custom item/s".
The provisions of this point also apply for the eventuality detailed in point 1.12.
3.5. No refund is available if an item is damaged by customer's actions (e.g.: negligence in properly packing the item when returning it/exposure of the item to chemicals based products or temperature variations/use of the item against the law/etc.). No refund is also available for any customs duties paid levied on the shipment as we are not responsible for them.
3.6. No refund will be available if customer provides an address located in a state/country where an item is not restricted (hence can be shipped there); then demands it to be shipped to a state/country where it is restricted after graphic preview's approval. If the item has been manufactured, it will not be shipped and, if it is a "customized item" or a "totally custom item", only the shipping cost will be refunded. The price of the item/s and PayPal fees will not be refunded. Other than that, provisions specified in points 3.3, 3.4 and 4.9 will apply.
3.7. We will not be responsible if delivery fails due to incorrect/insufficent address or because resulted unclaimed by the addressee. We need to distinguish several cases:
3.7.1. Item purchased is automatically returned with no damage: if applicable, above rules will be applied, but refund will exclude original shipping cost and PayPal fees (if the payment went through PayPal). If customer is willing to receive the item, he/she will have to cover the shipping cost for a new shipment.
3.7.2.Item purchased is automatically returned with damage or is not returned at all: no refund will be available at all.
In the above cases the term "automaticallY" means that the return is operated automatically by courier/postal service. If the return is started by the customer, the above "return policy" and "refund policy" apply. This point applies to any kinds of shipments.
3.8. In order to deliver our products in the best shape, all items are encased in cardboard and/or bubble wrap envelopes placed within the main shipping envelope and all shipped orders are provided with a tracking number, but we decline any responsibility for any mishandling caused by the postal services.
4. CUSTOMIZATION PROCESS4.1. "Customized items" require side-by-side work with the customer. If the customer does not provide required information his/her order is held until those data are provided. The procedure applies as well to "totally custom items" described in point 1.8.
4.2. Should we need any additional information or have any doubt, we will contact the customer. If the customer did not contact us first (hence we do not have his/her e-mail) we will contact the customer at the e-mail address shown on the PayPal payment (when available). The order will be held until an answer is received.
4.3. Once customer provides the required data, a graphic preview of customized item/s is sent for approval. Preview's aim is to show customer if information provided are correct and/or if have been typed correctly. The preview is not a representation of actual manufactured item but a computer generated image, therefore it differs in look from actual, manufactured items. Actual item/s' quality can be seen on its/their website's photographs.
4.4. Graphic preview is sent to the customer only after payment is received.
4.5. Once the graphic preview is sent, customer can require to edit it. If changes are requested, a new preview is sent. This phase contniues as long as customer wishes to change information shown on the item/s' preview. Data shown in the graphic preview are typed in the same way customer types them in the customization form/s (or communicates them via e-mail), including word spelling, uppercase and lowercase letters, dates, numbers, punctuation marks. Customer must express his/her will to edit the information before giving the approval. Any discrepancy with the data provided or request to edit information must be submitted before giving the approval.
4.5.1. Customer can request a modification of the item's design. Where possible, this may be subject to an extra fee depending on the complexity of the edit required. Such modifications are not refundable in any case once they are made.
4.6. Once customer is satisfied with the graphic preveiw, his/her explicit approval is requested to proceed with manufacturing of the item/s. We MAY ask for confirmation of approval in case of doubt. Approval can be expressed in formal ways as: "I approve the preview", with simple declarations of will such as "ok" or in any other way that can be considered approval such as "looks great!". Once the approval is given, item/s will be produced and there will be no more chance to change the provided information. If customer wishes to change something, he/she needs to do it before giving the approval.
4.7. At the same time the first preview is sent to the customer, a message summarizing the above rules is included in the e-mail.
4.8. If customer notices that the preview deceipts a type of item different from the one purchased, customer must communicate it before giving the approval.
4.9. Violation of any of the procedimental rules does not allow customer to request return/refund/re-manufacturing of the item/s purchased. Specifically, return/refund/re-manufacturing of the item/s purchased is not possible if:
4.9.1. Customer's complaints come from ignoranace of the TOS.
4.9.2. Customer decides to change one or more information provided after the approval/once item is produced.
4.9.3. Customer notices one or more information are misspelled, incorrect or different from his/her will after the approval/once item is produced.
4.9.4. Customer requests to cancel the order for any reason after a "customized item" or a "totally custom item" is produced or wants to return it (see the above Section 3.).
4.10. There may be a time frame between customer's approval and manufacturing of item/s. In such time frame customer can still express his/her will to edit. If we get to know this before manufacturing the item/s, we will provide to accomodate customer's will, otherwise the above rules apply. In other words, if we read the e-mail on time we can still edit the information or change type of item, but this is only a matter of luck. If approval is given, then customer submits a request to edit data, but item has already been produced, customer will have no right to demand a return/refund/re-manufacturing of the item/s purchased.
5. PAYMENT POLICY5.1. At the moment, the accepted payment methods are PayPal, bank transfer and Bitcoin ($BTC).
5.2. The standard payment method available while shopping on the website is PayPal. If the customer does not request a different payment method, PayPal will be used. If the PayPal system supports it, credit card payment is also accepted.
5.3. In order to use a different payment method (bank transfer or $BTC), please contact us and we will provide you with the necessary instructions.
5.4. PayPal and bank transfer payments are to be made in Euros (€ - EUR). As for $BTC, due to its volatility, in order to determine the $BTC value necessary to cover the purchase, it will be used the lowest value of the BTC/EUR pair of the 24 hours prior to when the purchase is agreed (E.G.: if the customer confirms the purchase on saturday at 15.30, the lowest value of the BTC/EUR pair of the 24 hours before will be used). The reference used in order to determine the value of the BTC/EUR pair will be Coinmarketcap.
5.5. PayPal payment involves the application of additional commission fees that are to be covered by the customer. To that regard please note that all prices on the website do not include any fees and refer solely to the price of (a) specific item/s and/or service/s (E.G. the price of an item do not include PayPal fees, which are calculated on the whole order). They are non refundable in any case. For more information about payment fees please refer to the provisions contained in the Shipping section.
5.6. Bank and $BTC transfers may involve the application of additional fees. These fees are not included in the calculated order's total and have to be covered by the customer. They are non refundable in any case.
6. SHIPPING POLICY6.1. Please refer to the provisions contained in the Shipping section.
7. CONTACT POLICY7.1. Please refer to the provisions contained in the Contact us section.
8. RESTRICTION POLICY8.1. Please refer to the provisions contained in the Restriction policy and the placeholder data sections.