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JoySinger's IDs - TOS (Terms of Service)

Here you can find the articles of our TOS (Terms of Service) which all customers are bound to read and understand when conducting business on or through this website. Please make sure to read and understand this page carefully and all the pages linked hereon. If you have any questions or doubts, feel free to contact us, we will be glad to answer. Our TOS are inspired to common sense and exist for both your and our safety.

1. SALE POLICY

1.1. At the moment the customer makes a purchase/conducts a transaction on or through this website and/or via e-mail(s), the customer automatically declares of having read, understood and accepted the Terms of Service (from now on simply named "TOS"), which constitute a legal agreement between us and the customer (you). Because of that, the customer cannot invoke ignorance of any part of the TOS as a reason/justification for attempting to bypass/bypassing/failing to comply with them. All of the provisions contained in the TOS operate at the same time, in conjunction one with each other unless otherwise stated. For the purposes of the TOS, it is immaterial whether or not the individual(s) interacting with us is/are different from the individual(s)/entity/entities sending the payment(s) and/or the individual(s)/entity/entities receiving the shipment(s) and/or ending up owning/possessing the purchased/manufactured item(s). The term "customer" employed in the TOS is used regardless of the aforementioned differences as we consider the individual interacting with us (actual customer) to be at the same level of the individual(s)/entity/entities paying for an order (payer(s)) and/or the individual(s)/entity/entities receiving a shipment (receiver(s)/addressee(s)) and/or the individual(s)/entity/entities owning (owner(s)) or possessing (holder(s)) the purchased/manufactured item(s). The TOS apply to all of these persons (regardless of their individual/collective, organized/unorganized, legally recognized/unrecognized form). By ordering on or through this website, customer affirms he/she has capacity to contract and is legal age to conduct a payment transaction in his/her relevant jurisdiction and as such forfeits any and all right to any compensation in the case one or both of said requirements are not met.

1.2. We adopt a WYSIWYG (What You See Is What You Get) policy. Every item's webpage contains a photo in full or in part of the actual item(s) that is/are on sale in order to display the actual quality of the manufactured item(s). Each item on this website has been manufactured by us. We do not sell design/graphics of any item shown on the website. The design template/graphics of "totally custom items" may be purchased only in if it falls in the reach of Article 1.6.3.

1.3. We design, manufacture and sell replica items, not forgeries and/our counterfiets (fakes). Our replica items contain inherent differences from genuine ones (of which they constitute a replica or to which they are inspired to) in terms of design and/or manufacturing and/or security features. We reserve the right not to disclose and/or to partially disclose said differences as we see fit and on the basis of internal proceedures, both due to security concerns and to protect our know-how, to which anything relating to them pertains. Customer must check his/her local/state/national regulations pretaining the purchasing, ownership, possession or use of any item(s) purchased on or through this website prior to ordering. At times, we may provide our opinion on these matters although our opinion does not constitute a legal opinion/statement nor endorsement of purchase, ownership, possession or use of any item(s) that can be purchased on or through this website. Customer solely assumes all the responsibility deriving from the purchase, ownerhip, possession, use of said item(s) and/or by deciding to follow (even in part) the aforementioned opinion. Our items are designed, manufactured and sold only for the following sanctioned purposes: collectible (E.G.: display in a shadow box or on a shelf) and/or prop (E.G.: use in a motion picture/(music) video/theatrical production) and/or entertainment (E.G.: costuming, cosplaying, reenacting, erotic role-playing). Misuse is defined as any use of any purchased/manufactured item(s), other than sanctioned purposes listed above. Alteration is defined as the performance of any act(ion), carried out on a purchased/manufactured item, whose purpose is and/or result consits in/contributes to any permanent or temporary modification of the visual appearance of a purchased/manufactured item and/or of any information (including (a) "replica stamp(s)" and/or (a) "replica notice(s)") that appears on the purchased/manufactured item and/or that can be contained in/on any technological element(s) (such as, but not limited to, integrated circuit chips or barcodes) present in and/or on a purchased/manufactured item, irrespective of whether the labor required to achieve and/or to accomplish or carry out said modification(s) is performed by a person and/or by/through any manual and/or mechanical and/or electronical device(s) and regardless of the intent of the individual(s) who and/or the device(s) that perform(s) and/or commission(s) and/or aid(s) the alteration or use(s) and/or receive(s) and/or own(s)/hold(s) said altered item.
1.3.1. Customer is solely, entirely and completely responsible for the use and/or misuse and/or alteration and/or use against the law of any purchased/manufactured item(s). Misuse and/or use agains the law of any purchased/manufactured item(s) is not authorized and constitutes a direct violation of this Article. Alteration is not allowed, except and only in the following cases under the following circumstances:
1.3.1.1. Exemption granted for Film-theatrical production companies / educational institutions: alteration is allowed in the case of an agreement with a film-theatrical production company / educational institution and only if explicitly discussed and agreed upon before the completion of the payment transaction. Said alteration operates only in regard to what it has been explicitly stated and agreed upon before the completion of the payment transaction.
1.3.1.2. JoySinger's IDs Originals prop items and/or JoySinger's IDs Originals party items: alteration is allowed only if explicitly discussed and agreed upon before the completion of the payment transaction. Said alteration operates only in regard to what it has been explicitly stated and agreed upon before the completion of the payment transaction.
1.3.2. By ordering on or through this website, customers requesting shipment of any order to specific destinations contract to a lawful use of the purchased/manufactured item(s) according to the applicable provisions listed below:
1.3.2.1. Shipment to the United States of America and/or their possessions: US Federal Law (HR 4827, Law #106-547 of 12/19/2000) makes the possession, shipping, and use of Police badges and ID cards and replica police badges and ID cards a crime if they are used for any purpose other than the following: 1. as a memento, or in a collection; 2. for decorative purposes; 3. for a dramatic presentation; 4. for any other recreational uses; 5. or for fan-collecting purpose.
1.3.2.2. Shipment to the United Kingdom of Great Britain and Northern Ireland: an Act of the Parliament (Forgery and Counterfeiting Act, 1981 c. 45) makes it unlawful for someone to have in his/her custody or under his/her control an instrument (to which Section 5 of said Act applies) which is, and which he/she knows or believes to be, false, with the intention that he/she or another shall use it to induce somebody to accept it as genuine, and by reason of so accepting it to do or not to do some act to his own or any other person's prejudice.
1.3.2.3. Shipment to the Crown Dependencies or the British Overseas Territories of United Kingdom of Great Britain and Northern Ireland: relevant pieces of legislation pertaining forgery and counterfeiting.

1.4. By ordering on and/or thru this website, the customer agrees to defend, pay reasonable attorney fees and indemnify joysingersids.com, its Authorized Representative(s), owner(s), agent(s), principal(s), shareholder(s), servant(s) and employee(s) as a result of any civil and/or administrative litigation and/or criminal prosecution that may arise from and/or could be relating to transactions carried and/or the use of item(s) ordered on and/or thru said website and/or may arise from/may be related to the use and/or misuse and/or alteration and/or use against the law of any purchased/manufactured item(s) and/or violation of the TOS.
1.4.1. By ordering on and/or thru this website, the customer agrees not to order any item(s) an/or to provide any statement(s) so as to produce and/or procure evidence for a prosecution and/or a civil and/or administrative litigation against joysingersids.com and/or its Authorized Representative(s), owner(s), agent(s), principal(s), shareholder(s), servant(s) and employee(s) and not to be involved in a conspiracy to do so. Customer acknowledges that, should this nevertheless happen, he/she (jointly and severally with his/her company/organization if interacting with us on behalf of it) or his/her parent government organization (if customer is acting under its orders) shall be bound to pay a compensation not less than seven millions Euro to www.joysingersids.com and/or its Authorized Representative(s), owner(s), agent(s), principal(s), shareholder(s), servant(s) and employee(s) in addition to any and all fees establihsed by the above Article 1.4.
1.4.2. We reserve the right to retain and use any information the customer exchanges with or provides to us and disclose it without customer's prior authorization or consent only if subpoeaned to do so by a court of law and/or so as to provide evidence in civil and/or administrative litigations and/or criminal prosecutions so as to provide a liability discharge and/or seek compensation in our favor. Customer is entitled to no compensation as a cause and/or result of this and/or for any consequences endured on his/her own person or his/her company/organization because of this.

1.5. We reserve the right not to ship to certain locations. If a payment is received and without prejudice for the other provisions of the TOS, we will take care to issue appropriate compensation and let the customer know. Our exclusion list is not fixed and may vary throughout time. If you want to make sure if we ship to your location, please contact us before ordering.

1.6. Items being offered on sale on this website (normally named "main items") are to be considered "in-stock" items. Most "in-stock" items can be customized with information provided by the customer via the "customization" option (if available). When this happens, they now become "customized item(s)". If a customer has specific customization requests, he/she may use the "advanced customization options" (to alter exsisting items shown on the website) or contact us to request the manufacture of other items not available or displayed on this website. The ordering of the "advanced customization option" of "design editing" on (an) "in-stock" item(s), makes it/them (a) "customized item(s)". Any item(s) whose design and/or manufacture is commissioned by and designed and manufactured expressly and/or from scratch for the customer is a/are to be considered "totally custom item(s)". Because of that, we need then to distinguish several cases:
1.6.1. Customer provides his/her own design template/graphics of the item: the template/graphics and/or the manufactured item depicting it will not be resold. This rule applies only when the whole design template/graphics is a customer's own creation and not to any picture(s)/image(s) depicting (an) item(s) to replicate nor to design template/graphics belonging to the category listed in the following Article.
1.6.2. Customer requires us to replicate/provides the design template/graphics (or provides a reference picture/image so as to replicate the design) of an item used in a movie/TV series (prop item) or relating to the military, law enforcement, intelligence and civil servants communities: we reserve the right to replicate and resell the item.
1.6.3. Customer provides a picture/image of the item to replicate which does not fall into the categories detailed in the above 1.6.2.: the item will not be replicated and sold, unless there is a specific interest. In such a case we will ask customer's authorization in order to resell the item. If customer denies our request, the item will not be resold.
Please note that the above Articles 1.6.1., 1.6.2. and 1.6.3. do not apply in the case of any any personal data present on the item or any image containing personal data submitted by the customer.

1.7. Although we always try to mention the category ("in-stock" item, "customized item", "totally custom item", "advanced customization option") in which a certain instance/request/item falls, it is customer's responsibility to inquire about the categorization of said instance/request/item. For the purpose of the application of any provision of the TOS it is immaterial whether such instance/request/item has been overtly mentioned to fall within a certain category, E.G.: if a customer requires to edit a part of an "in-stock" item that belongs to the design and not to the customizable part and an agreement is reached to that regard, this will be considered an "advanced customization option" (more specifically, "design editing") even if not explicitly mentioned by us.

1.8. Using forwarding mail services or providing a shipping address of a third party is allowed, but we do not authorize or encourage the adoption of those practices in order to bypass restrictions set forth by Article 7.1. Customer takes full and sole responsibility for doing so and exonerates us from any consequence that may arise from such an use of forwarding mail services/third party addresses. Par to that, customer is solely responsible for any other action/behavior taken with the purpose of/resulting in bypassing the restrictions set forth by Article 7.1. as said action(s)/behavior(s) are to be considered a violation of the TOS.

1.9. The possession, carry, use of any item purchased on or through this website outside the destination country is prohibited. "Destination country" is defined as the country to which (an) item(s), purchased on or thru this website, is/are being shipped. Customer takes full and sole responsibility for violating this Article and exonerates us from any consequence that may arise from the possession, carry, use of the purchased/manufactured item(s) outside of the destination country.

1.10. Should we believe that there may be reason for the above Articles 1.8. and/or 1.9. to be violated, we reserve the right to ask the customer for a written statement containing the following information: a) description of the purchase; b) purpose of the purchase; c) declaration of customer's current address; d) declaration that, at the moment of the purchase, the customer does not reside in a country where the item(s) purchased would be otherwise subject to a restriction set forth by Article 7.1.; e) declaration that the item(s) purchased will not be redirected to a country where the said item(s) would be otherwise subject to a restriction set forth by Article 7.1.; f) declaration that the information provided in the statement correspond to the truth; g) signature of the customer; h) date the document is signed; i) at least one proof of customer's current address (utility bill/payslip/driving license/national ID card/passport/...).
For the purpose of such a statement it is not mandatory that the customer's current address is the same one to which the item(s) purchased/manufactured is/are going to be shipped: customer can have the item(s) shipped to an address different to his/her current address (even in another country), as long as such address is not located in a country where the purchased/manufactured item(s) would be otherwise subject to a restriction set forth by Article 7.1.
If required, you can download a sample statement ready to be filled here. Once properly filled, please send it to the correct e-mail address displayed in the Contact us section.The order will be held until the statement has been properly filled and successfully received.

1.11. Should we have any doubt about any ordered item(s), at our discretion we may contact the customer in order to make sure whether we are about to manufacture and/or to ship the correct item or not. If our request is ignored or not answered, the order will be held until a positive reply is received.

1.12. Every time the customer is looking to place an order, a quotation/order's total is generated, so as the customer can decide weather or not to proceed placing the order. The order's total represent the monetary value that is to be received by us and is comprised by the indication of a currency and its amount (E.G. "10,09 EUR" standing for "ten Euro and 9 (Euro) cents"). Quotations/order's totals are free and do not imply any purchase.
1.12.1. Every time a quotation/order's total is provided, a list of the single items (including any debited or credited amounts) composing it is provided along with the amount/value of each item. This is called "order's composition" and is structured as follows:
1.12.1.1. Ordered item(s): this item comprises any and all goods and/or services that are ordered on or through this website.
1.12.1.2. Shipping rate: this item comprises any shipping rates (see Shipping section).
1.12.1.3. Handling fees: this item comprises any handling fees (see Shipping section).
1.12.1.4. Payment fees: this item comprises any payment fees (see Article 2.5.).
1.12.1.5. Open credit(s): this item comprises any amounts that customer holds toward us as a credit. This item is optional and does not appear if not available.
1.12.1.6. Open debit(s): this item comprises any amounts that customer holds toward us a debit. This item is optional and does not appear if not available.
1.12.2. Any change required on an existing quotation/order's total may change its value and/or composition. As a result of that, a new quotation/order's total is then generated. In order to proceed with the order, customer has to express his/her will to proceed in accordance to a specific quotation/order's total which will identify the order's value and composition according to the following provisions:
1.12.2.1. Value of the quotation/order's total: what matters is the price attributed to each item and not the overall figure of the quotation/order's total as this is the mere result of an addition of each item of the order's composition (E.G.: if an order's total/quotation has a value resulting from a wrongfully executed calculation of each item of the order's composition, the actual order's total will be the one resulting from the correct calculation and not the one resulting from the incorrectly calculated result).
1.12.2.2. Ordered item(s) - identification of the main item(s) being ordered: the main item must be identified according to the nomenclature adopted on the website (if the main item is available there) or provided by us (if the item is not available on the website). "Nomenclature" is defined as the array of several identifiers that pertain, but are not limited to, the organization issuing the main item, the specific type of item, the era in which the item was issued/in use and/or other identifiers as may be made available (such as "material", "type", "series", "category", "status", etc.). If "customization" is required for the main item, what matters is what is stated in the customization form. Only if a customization form has not been made available, then it is acceptable for the main item to be identified by picture(s) and/or e-mail/chat plain text exchanged between us and the customer.
1.12.2.3. Ordered item(s) - identification of any other item ("additional option" and/or "advanced customization option" and/or "shipping method" and/or "payment method" and/or "other requests"): what matters is the enunciation of the specific item in the composition of the quotation/order's total.
Failure to comply with the the provisions contained in this Article 1.12. constitutes a violation of the ordering process as defined in the How to order section. Although we may still accept the information provided in violation of what stated herein so as not frustrate the customer, we decline any responsibility that may arise from that (such as, but not limited to, wrongful identification of the main item(s), lack of/presence of "additional option(s)" and/or "advanced customization option(s)", different expected outcome of "advanced customization option(s)"); therefore no return and/or compensation will be available in this case.

1.13. It may happen that a certain amount of time passes between the moment a quotation/order's total is formulated and the time the customer intends to proceed with the payment. This is generally not a problem, although it could happen that the price of an item/option displayed on the website may vary over the time (although this is a very rare occurrance). If both scenarios are realized and the order has not been already finalized (paid) by the customer, the quotation/order's total originally generated will be updated with the latest prices as they publicly appear on the website. The quotation for "totally custom items" remains valid for 7 solar days from the moment of the submission.

1.14. If a customer commissions a "totally custom item" (meaning that we design it), requests to sell a digital copy of the design template/graphics to him/her must be discussed in advance before the payment transaction is performed. If the request comes after the transaction is submitted, a one-time extra fee may be required in order for the design template(s)/graphics to be sent to the customer. A "totally custom item" does not grant per se the right to purchase its graphics/template as this is feasible only in the case of designs that are completely customized and do not copy or closely resemble the design of any prop item and/or belonging to the following categories: military, law enforcement, intelligence, civil services. It is customer's responsibility to enquire in advance about whether or not commissioning the designing and/or the manufacturing of a "totally custom item" also grants the right to purchase its graphics/template. The advanced additional option "design editing" becomes part of the main item's template/graphic design once performed, therefore the above stated conditions apply.

1.15. The following provisions apply to specific categories of items:
1.15.1. JoySinger's IDs Originals prop items:
1.15.1.1. The print "for motion picture use only" that appears on ID cards and credentials and/or the "motion picture use only notice" that appears on hard coves and/or the "prop notice" the appears on the backside of the credentials are equal to a "replica notice".
1.15.1.2. Although expressly intended for motion picture use only, collectible use is also authorized. These items have been specifically edited so as to leave out any reference to the organization issuing the genuine item to which their design is inspired (including, but not limited to, changes in nomenclature and seals/logos of said organization) and carry no mention or reference to a specific jurisdiction or existing organization.
1.15.1.3. Although "customization" option and "advanced customization options" can be used to further customize these items, it is not possible to use them to alter their design in a way that would otherwise replicate/reference the nomenclature and/or seals/logos of the organization issuing the genuine item to which ther design is inspired, nor to include any reference or mention to a specific real life jurisdiction or to an existing military/law enforcement/intelligence/civil service organization.
1.15.1.4. If any hard cover, other than the prop one(s) made available for a specific prop item on its own webpage, is ordered together with it, it will not be attached to the prop item. If the prop hard cover made available for the specific prop item on its own webpage is ordered together with it, the prop item can be attached to the prop hard cover. The permanent obfuscation of the possible backside notice appearing on the prop item is exceptionally allowed since the prop hard cover will bear a similar notice with the same contents.
1.15.2. JoySinger's IDs Originals party items:
1.15.2.1. Refer to the above Articles 1.15.1.2. and 1.15.1.3.

1.16. The notion of "compensation" (and "compensated amount(s)") is defined as any partial/total refund of/discount on the manufacturing and/or the re-manufacturing of any item (incuding any additional options) sold on and/or through this website and/or the shipping rates and/or handling fees and/or payment fees and/or customs duties/fines. Free manufacturing and/or re-manufacturing of an item constitutes a form of full (100%) discount on the entirety of the item that is being (re)manufactured (main item and any additional option(s)).

1.17. The TOS can change at any moment and may change without prior notice due to unforseen circumstances that prevent us from communicating changes in a timely manner (E.G.: suspension in the acceptance of a payment method). Outside of these cases, changes to the TOS are communicated to customers via our newsletter (JS Newsletter).

1.18. A "statement of compliance" letter is always included in the shipment of all orders. The letter contains a brief and general summary of indications for which the shipment (and the item(s) contained in it) is legitimate, the destination where the shipment is directed, an indication of the class of the item(s) contained in the shipment and a protocol number which can be used to verify the legitimacy of the order it refers to. When appropriate, an "exemption" letter is also included in the case any exemption set forth by Article 7.3. is granted. "Exemption" letter contain an indication of the customer in favor of whom the exemption has been granted, the reason and nature of the exemption, an indication of the item(s) being exempted, the purpose of the exemption, a protocol number which can be used to verify the legitimacy of the order and the date when the exemption has been granted. The contents of the letters cannot be changed. It is a direct violation of this Article to tamper in any way with the contents of the letters (such as but not limited to alter/use the letter(s) on item(s) other than the ones for which the letter(s) has/have been originally intended; to use/alter the letter(s) so as to make it appear that it/they refer to a destination other than the one originally indicated on the letter(s) for the same or different (class of) item(s); to use the letter(s) for item(s) not sold by/thru or manufactured by joysingersids.com)


2. PAYMENT POLICY

You may also check the FAQ page for more information. Although it is not part of the TOS, it provides a useful insight on the available payment methods, so as you can decide which one works best for you.

2.1. Supported payment methods: at the moment, we accept payments via
  • SEPA bank transfer
  • SWIFT Bank transfer
  • Wise
  • Revolut
  • Western Union
  • Ria Money Transfer
  • $BTC, $USDC, $USDT, $ETH
    • 2.1.1.For the purpose of the TOS (and also the FAQ page) and from now on:
    2.1.1.1. SEPA bank transfers and SWIFT bank transfers will fall in the category of "bank transfers".
    2.1.1.2. Wise and Revolut will fall in the category of "registered payment services".
    2.1.1.3. Western Union and Ria Money Transfer will fall in the category of "money transfer services".
    2.1.1.4. $BTC, $USDC, $USDT, $ETH will fall in the category of "cryptocurrency transfers".

    2.2. Customer must express a preference for the payment method (preferred payment method) during the request for the calculation of the order's total (see How to order section). In this case, a calculation will be performed in order to determine whether the change impacts the composition of the order's total. If so, it will be promptly communicated to the customer.

    2.3. The list of accepted payment methods is not fixed, so if you wish to use another one, please contact us to discuss in advance (before committing to an order and positively before executing the payment transaction), as we may not be able to access it and we must verify first. Should the verification be successful, we will be glad to accomodate your request.

    2.4. The currency in which the payment is to be received (from now on named "settlement currency") depends upon the payment method selected for the payment transaction:
    2.4.1. Transfers executed via payment services, money transfer services and SEPA bank transfers are to be received in Euros (€ - EUR).
    2.4.2. Transfers executed by means of cryptocurrency (cryptocurrency transfers) are to be received in the specific cryptocurrency agreed upon with the customer. Due to the volatility to which cryptocurrencies are subject, in order to determine the specific cryptocurrency value required to cover the purchase, the lowest value of the relevant cryptocurrency/EUR pair of the day before the purchase is confirmed by the customer will be used (E.G.: if the customer confirms the purchase on a Monday and chooses to pay via $BTC, the lowest value of the BTC/EUR pair registered on the day right before it, which is Sunday, will be used). The reference adopted in order to determine the value of the relevant cryptocurrency/EUR pair will be Coinmarketcap. For the sake of simplicity, the cryptocurrency amount to be received will be calculated to ensure accuracy to the second decimal place of the relevant amount converted from EUR (E.G.: if an order's total turns out to be 40.30 EUR, the cryptocurrency amount that is to be received will be rounded up to the point to ensure the receipt of 40.30 EUR).
    2.4.3. Transfers executed via SWIFT bank transfers (which are bank transfers originating outside of the SEPA) or registered payment services are to be received in EUR, although they can be received in a different currency other than EUR. This has to be requested/proposed before the execution of the payment transaction (the settlement currency different than EUR must be specified as well). In order to do so, an order's total (in EUR) must be calculated first. We will then provide the amount of settlement currency that has to be received. The exchange rate used will be the one of our financial institution and may differ from the exchange rate of customer's bank and/or of the market.

    2.5. Payment transactions may involve the application of additional payment processing and/or currency conversion fees (from now on named "payment fees") in which we incurr for using a specific payment method and do not comprise any other fees that may be levied upon it on the customer's side. Payment fees are part of the order's total and are calculated on all the items comprising the order's value and have to be covered by the customer. They are non refundable in any case. Fees may be added to the order's composition according to the payment method employed to execute the transaction. Payment fees operate as follows:
    2.5.1. Payments via SEPA bank transfer, registered payment services, money transfer services, cryptocurrency transfers: no fees
    2.5.2. Payments via SWIFT bank transfer (received in EUR): 10 EUR
    2.5.3. Payments via SWIFT bank transfer (received in USD): 8 USD
    2.5.4. Payments via SWIFT bank transfer (received in any other currency): no fees/variable (please contact us so as we can check if your currency is supported and provide any indication of any possible payment fees).

    2.6. Mean of payment: the supported payment methods allow customers to pay by different means, structured as follows:
    2.6.1. SEPA bank transfer: customer can pay via bank transfer (available only if customer has a SEPA-registered bank account).
    2.6.2. SWIFT bank transfer: customer can pay via bank transfer (available for any other bank account that is registered outside the SEPA).
    2.6.3. Wise and Revolut: customer can pay via the Wise or Revolut platform.
    2.6.4. Western Union and Ria Money Transfer: customer can pay via credit card or debit card, in cash or via bank transfer.
    2.6.5. Cryptocurrency transfers: customer can pay with the cryptocurrency of his/her choice among the supported ones.
    At this time, we do not accept checks and cash payments via postal services or courier services.

    2.7. For every payment, customer must wait to receive appropriate payment instruction before initiating it. Customer must follow paymement instructions accurately and/or must not initiate any payments without the appropriate payment instructions, as this may lead to the loss of part or all of said payment. If customer desires to use a payment method different from the ones currently accepted, he/she must contact us first in order to make sure whether or not it is feasible/viable for us to accept it. For the supported payment methods, payment instructions vary depending on the specific payment method selected and the payment transactions will take place according to the following:
    2.7.1. Payment via payment services and registered payment services: a payment link will be shared with the customer, who can then directly proceed to the payment via the link provided.
    2.7.2. Payment via bank transfers and cryptocurrency transfers: information essential to execute the bank/cryptocurrency transfer will be shared with the customer, who will then proceed to the payment transfer by him/herself.
    2.7.3. Payment via money transfer services: detailed step-by-step instructions on how execute the payment transfer will be provided to the customer, who will then proceed to the payment transfer by him/herself.

    2.8. Any new payment transaction requires the submission of updated payment instructions (even if they remain the same). Once we provide the relevant payment intstructions, customer has 7 solar days (from the moment the instructions are submitted) to execute the payment transaction. If such time frame has passed without customer executing the transaction and customers intends to proceed, it is customer's responsibility to request the payment instructions again (or at least let us know the intention to proceed, so as we can provide the instructions again). We decline any responsibility for any issues(s) originating from a payment transaction executed after the aforementioned time frame has expired without the customer requesting updated payment instructions/letting us know the intent to proceed with the payment. Outside of these cases, we provide to communicate immediately to the customer any change to the payment instructions occuring within the aforementioned 7 days time frame.

    2.9. Customer has the right to request a change in the payment method before executing the payment transaction. A new order's total will be generated. This may result in a compensation and/or application of the fees as mentioned and detailed in Article 2.5..

    2.10. From the moment the payment instructions are provided, customer has 7 solar days to perform the payment transaction. If customer performs the payment transaction after said time, the order's total may be subject to changes (either becauase the value of the ordered item(s) has changed in the meantime and/or, for payments transactions whose settlement currency is different than EUR, the exchange rate between said currency/EUR has changed). For payment transactions received in a settlement currency different than EUR, the countdown of the time frame begins from the moment we provide the amount (in the settlement currency different than EUR) that is to be received. After this time frame has passed, it is customer's responsibility to request an updated order's total prior to the execution of the payment transaction. If customer sends the payment transaction anyways, after this time frame has expired and without first asking for an update of the amount that should be received, we need to distinguish two cases:
    2.10.1. The amount received in the settlement currency different than EUR is higher than the one which should have been received: we will inform the customer of the difference so the customer can decide whether to receive a refund or to keep it as a credit for any future order(s).
    2.10.2. The amount received in the settlement currency different than EUR is lower than the one which should have been received: we will inform the customer of the difference so the customer can either send the difference or request a refund.
    Any modification of the order's composition that may involve a change of the order's total value resets the aforementioned time frame.

    2.11. An order is considered finalized (therefore ready for shipment and/or further processing as may be appropriate in case of any customization being required) when proof of payment is provided: customer has the duty of communicating to us the proof of payment (so as we can check on and/or receive/collect it) within 4 solar days from the moment the payment transaction is executed. The proof of payment varies according to the payment method employed by the customer for the payment trasaction:
    2.11.1. Wise, Revolut: none (we will receive an automated notification as soon as the payment transaction payment transaction is successfully executed).
    2.11.2. SEPA bank transfer, SWIFT bank transfer: photo/scan/screenshot of the transfer receipt
    2.11.3. Western Union: Money Transfer Control Number (MTCN)
    2.11.4. Ria Money Transfer: PIN code / Order Number
    2.11.5. $BTC, $USDC, $USDT, $ETH transfers: TXID (transaction ID / transaction hash)
    Failure to communicate the relevant proof of payment within the stated deadline will result in delays in the ordering process (shipment and/or customization) and may result in a returned or lost payment and will not entitle the customer to compensation. That being said, item(s) is/are manufactured and/or shipped only after the payment is received/collected in full.



    3. CUSTOMIZATION POLICY

    3.1. "Customized items" and "totally custom items" require side-by-side work with the customer known as "customization process" which will be carried out according to the procedure and provisions contained in this paragraph. "Customization" or "design editing" can be requested in any moment by the customer, before the manufacturing of the ordered item(s) is commenced. When it comes to providing the information required for customization though, we need to distinguish between items for which a customization form is available and items for which a customization form is not available.
    3.1.1. Items for which a customization form is available are subject to the following provisions:
    3.1.1.1. Definition: a customization form is a form which allows the customer to provide the information required for the customization of an item in a clear and unambiguous way. Due to the different types of information required, customization forms normally vary from item to item and, for every item for which customization is required, the correspondent customization form must be used.
    3.1.1.2. A customization form must be used to provide the initial information for the customization of a specific item: if a change is required before the graphic preview for that item is delivered, a new form must be submitted. If a change is required after the graphic preview for that item is submitted, there is no need to fill another form and the new information can be simply stated in the e-mail/chat by the customer.
    3.1.1.3. Customization forms may become obsolete. In this case, customer is required to provide the necessary information by filling and submitting the latest revision of the customization form. Forms downloadable from the website are to be considered the latest revision.
    3.1.1.4. Failure to comply with the the provisions contained in this Article 3.1.1. and/or with the filling instructions contained in the customization form constitutes a violation of the customization process and of the customization policy. Although we may still accept the information provided in violation of what stated herein (E.G.: a customer providing the initial information by simply stating them in an e-mail) so as not frustrate the customer and/or the customization process, we decline any responsibility that may arise from that (such as, but not limited to, wrong typing or appearance of information and/or identification of the item(s) that need(s) to be customized); therefore no return and/or compensation will be available in this case.
    3.1.2. Items for which a customization form is not available are subject to the following provisions:
    3.1.2.1. Certain items can be customized although a customization form may be available, but not on the website. In such cases, we will provide the appropriate customization form and the provisions contained in the above Article 3.1.1. apply.
    3.1.2.2. Certain items (such as prop items) can be customized although a customization form may not be available for the specific item. In this case, the information required for customization can be freely provided via e-mail/chat in a clear and unambiguous way, I.E.: customer must clearly identify the item for which customization is required and must write down the data required for customization exactly as they are required to appear on the purchased/manufactured item (this includes any uppercase and lowercase letters, alphabetical characters, numbers, punctuation marks and (mis)spelling).
    3.1.2.3. In the case of "totally custom items" and "advanced customization options" the specific nature of the design editing and/or information required for customization (if any) will be freely and previously discussed via e-mail/chat and said information will be provided according to 3.1.1. or 3.1.2. (depending on whether or not a customization form is made available).

    3.2. When the data required for the "customization" option are provided, they will replace the "placeholder data" which (may) already appear on the ID cards and credentials on sale. If one or more data are not provided, the respective field(s) will be left blank. Although customer can indeed choose not to provide one or more information, it is not possible to leave all the fields blank so as to obtain a completely blank item by means of ordering the "customization" option. If the "customization" option is ordered but customer provides no information at all, "placeholder data" will appear instead.

    3.3. If an item is a "totally custom item", a drawing (either hand-drawn or computer generated) will be sent to the customer as a draft to provide an initial visual input of the "totally custom item". This drawing does not constitute or replace the graphic preview that may follow and is indicative of the major design/technical elements that have to appear on the item according to what is discussed with the customer in the specific case. If an agreement is reached on the design and the order is finalized, the graphic preview phase follows.

    3.4. Customer can provide the information and/or discuss design/customization details in any moment. That being said, a graphic preview is generated and submitted only after the information for customization (and any other information required to customize the item(s)) is received and the order is finalized. The generation and submission of a graphic preview is mandatory for "customized items" or "totally customized items".

    3.5. A graphic preview is a computer generated image which contains a visual depiction of the item(s) that is/are being customized and/or designed and whose aim is to make sure whether the information provided and/or item(s) pictured is/are correct and/or have been entered correctly. Graphic previews are blurred in their non essential elements and are not high resolution images, therefore they may look different from the actual manufactured item(s) and/or what depicted on the website. Regarding the actual quality of the item(s) pictured in the graphic preview, please refer to the photograph(s) depicting the quality of the actual item(s) on each item's webpage (or depicting any item(s) of the same material(s), if the pictured item(s) is/are a "totally custom item(s)").

    3.6. Once the graphic preview is sent to the customer, the customization process enters in the graphic preview phase. In this phase, customer can require changes, although we need to distinguish among several cases:
    3.6.1. If changes are requested on the information required for customization: a new preview is sent out, according to what customer directs. This scenario applies also in the case customer requires a simple change of the item to be customized, if the item is an "in-stock" item.
    3.6.2. If changes are requested on the item's design: this involves the use of the "advanced customization option" of "design editing". If we can accomodate the customer's request for free, we will proceed to do so and a new preview is sent out; otherwise customer will be informed of the cost of the new changes and is free to decide whether or not to proceed.
    3.6.3. Regarding any image provided by customer (this applies even before a graphic preview is generated): it is customer's responsibility to ensure its good quality; we may provide advice to that regard, but if customer disregards our opinion and/or chooses not to provide a better image and/or to use the "advanced customization options" of "photo editing" and/or "signature replication", the customer will be entitled to no compensation in the case this/these choice(s) affect the final quality of the manufactured item. The notion of "disregarding our opinion" is defined as the lack of acknowledgment on customer's side of our advice (such as, but not limited to, being silent on "photo editing" when we advise to order it for a given photograph, avoiding to provide an answer to a question of ours inquiring about whether or not a "photo editing" would be required or about the specifics of the "photo editing").

    3.7. The graphic preview phase contniues as long as the customer wishes to change information shown and/or design of on the item(s) pictured in the graphic preview. With the first submission of the graphic preview, a message summarizing the customization process and customer's liability in regard to the order accompanys the preview. This message has a purely informative purpose and is not meant to replace in any way the provisions contained in the TOS. Any request to change what is depicted in the graphic preview requires the submission of a new one.

    3.8. Data shown in the graphic preview are typed in the same way customer enters them in the customization form(s) and/or communicates them via e-mail/chat. This includes uppercase and lowercase letters, alphabetical characters, numbers, punctuation marks and (mis)spelling. Should the customer notice that any information required for customization is different than what wanted, customer must communicate it during the preview phase. This also applies to the main item's identification (the specific item pictured in the graphic preview) and/or to any other (expected) additional option(s) including "advanced customization options".

    3.9. Once customer is satisfied with the graphic preview, customer's explicit approval of the graphic preview is requested to proceed with manufacturing of the item(s) pictured in there. We may ask for confirmation of approval in case of doubt, otherwise the order is held until the approval or a request of further editing is received. Approval can be expressed in formal ways as: "I approve the preview", with simple declarations of will such as "ok" or in any other way that can be considered approval such as "looks great!". Once the approval is given, the pictured item(s) will be manufactured and there will be no more chance to change anything. Customer must express the will to edit the information required for customization and/or the pictured item(s) and/or the item's/items' design before giving the approval. Any discrepancy between customer's will and what is pictured in the graphic preview must be communicated to us before giving the approval.

    3.10. If customer does not provide the required information for customization and/or should we need any additional information/have any doubt in regard to the customization process, we will contact the customer. The order will be held until an answer to our question(s) is received.

    3.11. Violation of any of the procedimental rules described hereon does not entitle customer to any compensation. The following is a non-comprhensive list of the scenarios where this Article applies:
    3.11.1. Customer's complaints come from ignoranace of the TOS.
    3.11.2. Customer decides to change one or more information provided and/or design element(s) after the graphic preview's approval/once item is manufactured.
    3.11.3. Customer notices one or more information are misspelled, incorrect or different from his/her will after the graphic preview's approval/once the item is manufactured. This also applies to design changes.
    3.11.4. Customer requests to cancel the order for any reason after a "customized item" has been manufactured or after a "totally custom item" has been designed and/or manufactured and/or wants to return them.

    3.12. There may be a time frame between customer's approval of the graphic preview and the manufacturing of item(s) pictured in it. In such a time frame, customer can still express the will to edit. If we get to know this before manufacturing the item(s), we will provide to accomodate the customer's request, otherwise the other articles of this paragraph apply. In other words, if we read the e-mail/chat on time, we can still act so as to edit the preview or further discuss customization (and halt the manufacturing), but this is only a matter of luck. If graphic preview's approval is given, then customer submits a request to edit, but item has already been manufactured, customer is not entitled to compensation.


    4. SHIPPING POLICY

    4.1. This Article ecompassess any other provision contained in the Shipping section, which lists available shipping methods and other specific information on them. Violation of any part of this section constitutes a direct violation of this Article.

    4.2. Customer can express a preference for the shipping method (preferred shipping method) or the use of a specific courier service (in the case of courier shipping) during the request for the calculation of the order's total (see How to order section). If the order has not been shipped yet (but the payment has been already received), customer can ask to change the shipping method (or the specific courier service, in the case of courier shipping). In this case, a calculation will be performed in order to determine whether the customer has to cover additional expenses or has the right to receive a compensation for the difference (if so, customer may also opt not to receive a compensated amount and to keep it as credit for any future needs). Customer cannot request a change in the shipping method (or the specific courier service) after the order has been already shipped out. If this happens, customer will have no right to request compensation.

    4.3. The compensation that is due over the change of the shipping method does not include any payment and/or currency conversion fees.

    4.4. Customer must provide a valid shipping address. A valid shipping address includes at least name of addressee, apartment/unit number (if applicable) street/square name, street/square number (if applicable), city/town name, zip code, province/district/state/region (if applicable), destination country and, if required by the shipping method, phone number.

    4.5. Customer must ensure that the shipping address provided is correct, written correctly and up to date before the order is shipped. If multiple shipping addresses are provided/available, customer must explicitly indicate what is the preferred one. If any of the shipping address details change, customer must communicate it without delay. Should we have any doubt about the address provided by the customer, we may contact the customer for furhter clarification. In this case, the order will be held until an answer is received.

    4.6. If delivery fails because customer has provided an incomplete or wrong address and/or refuses delivery and/or did not communicate a change in the shipping address' details before we ship, customer will have no right to demand compensation. To that regard please note that the definition of "wrong" includes any misspelling. It is customer's duty to make sure to provide a correct (and correctly written) shipping address and, in general, truthful shipment information in order to prevent any issues.

    4.7. Customer must provide the appropriate shipping information in a timely manner. Should we notice we need any information required for shipment, we will contact the customer. The order will be held until an answer is received.

    4.8. In order to deliver our products in the best shape, all shipped items are encased in a paper/cardboard casing and sheets of protective paper placed within the main shipping envelope. All shipped orders are provided with a tracking number, but we decline any responsibility for any mishandling caused by the postal and/or courier and/or customs services up to (and including) loss or seizure of the shipment or damage to the shipped item(s). We are also not in control of the shipping/clearance process and we are not responsible of any delays caused by either postal and/or courier services due to unforseen and out of the ordinary events or circumstances and/or by delays caused by the closure, whether scheduled (E.G.: closure during holidays, non-business hours) or unscheduled (E.G.: strike), of postal and/or courier services' offices, nor of any delays or consequences relating to the clearance process performed by the customs services. The time frames for delivery indicated on the website operate from the moment the order is delivered in the hands of the postal and/or courier services. Delivery times for regular shipping are the ones we have registered as average according to customer's feedbacks, while the ones indicated for courier shipping are the ones indicated to us by the courier services. In any case, delivery times do not include any time frame related to the order's processing (E.G.: time passed while waiting for a reply from the customer) and/or manufacturing (I.E.: time required to physically manufacture an item).

    4.9. Courier shipping rates can vary throughout time with little to no notice by the courier service. If the order has not been already finalized (paid), the quotation/order's total will be updated with the latest rates as needed.


    5. RETURN POLICY

    5.1. Only in-stock items can be returned. In-stock items are such items that are neither "customized items" nor "totally custom items". "Customized items" and "totally custom items" cannot be returned in any case. For the purposes of the TOS: if an "additional option" and/or an "advanced customization option" is added to an in-stock main item, this will be considered a "customized item". The "accessories for IDs and badges" are considered "totally customized items" if their design and/or manufacture had been commissioned by the customer. If any of the "accessories for IDs and badges" is added to an "in-stock" item, the item will become a "customized item".

    5.2. Returns are accepted only in case of quality defects or if the purchased/manufactured item(s) suffered damages because of improper packaging. In this last case, customer must provide clear photographic evidence of both the damaged item(s) and of the packaging (including any cardboard/bubble wrapping), in order to allow us to determine whether or not there are grounds to accept a return and/or issue a compensation.

    5.3. Every time a customer wants to return any item(s), customer must contact us and we will provide the appropriate return address. Return procedure is voided (thus invalidating any chance of compensation) if a customer returns the item(s) back without contacting us in the first place.

    5.4. Customer can return (a) purchased/manufactured item(s) within 7 solar days from the moment of delivery. Should a delivery hour not be available on record, the term will begin from the hours 00:00:01 of the day the item has been delivered. The relevant time zone will be the local one of the place of delivery.

    5.5. All items that are returned must employ tracked shipping and must be properly packed to prevent damage from routine handling by the postal/courier services.

    5.6. Before returning any item(s), customer must provide photographs of the item(s) which intends to return. Photographs must be in good quality and in color, highlighting any possible damage that the returned item(s) may have, so to make sure of the state of the item(s) before it/they are being shipped out for return.


    6. COMPENSATION POLICY

    6.1. Compensation is issued only if any of the following scenarios are realized:
    6.1.1. In case of successful returns (when the returned item(s) is/are received by us).
    6.1.2. In case of a miscalculated quotation/order's total (when the overall figure of the quotation/order's total does not match the order's composition and/or when an item is priced differently than what appears on the website and/or discussed with the customer)
    6.1.3. In case of change of the shipping rate and/or shipping method already paid.

    6.2. Compensation does not include any payment or currency conversion fees that may have been covered originally by the customer. Compensation does not include any customs duties/fines originally levied on the shipment received by the customer. Compensated amounts include any payment processing fees we should incurr into while issuing the compensation and/or any currency conversion fees (should the customer request to receive the compensation in a different currency than the one decided) and/or any customs duties levied on the returned shipment.

    6.3. The actual method employed to issue compensations will be the most convenient for both us and the customer and will be the one used from the customer for executing the payment transaction, unless a more convenient method is available.

    6.4. Compensated amounts cannot be issued as cash via postal services or courier services and are remitted to the same individual/organization performing the payment transaction. Compensation issued to third parties (I.E.: individual(s) and/or organization(s) that did not send payement transaction to which the compensated amount is referred) must be explicitly discussed and agreed upon by us. We decline any responsibility for any issue arising from a compensation issued to a third party and customer exonerates us from any liability whatsoever.

    6.5. Customer may change mind (I.E.: cancel an order or part of it) during or after an item has been purchased/manufactured. Because of that, we need to distinguish several cases:
    6.5.1. The item pruchased is an "in-stock" item and has not been manufactured or has been manufactured but not shipped yet: compensation will be issued without delay. It will include shipping costs originally paid by the customer.
    6.5.2. The item purchased is an "in-stock" item and has been already shipped: customer will have to start a standard return procedure as defined in Paragraph 5.. Once the item has been received by us without damage in case the item had originally no damage or with the same degree of damage as it was received by the customer him/herself, a compensation will be issued (the compensated amount will not include costs paid for the original shipping and return shipping).
    6.5.3. The item purchased is a "customized item" and has not been manufactured yet: compensation will be issued without delay. Compensation will include shipping costs originally paid by the customer.
    6.5.4. The item purchased is a "customized item" has been already manufactured but not shipped: only shipping cost will be compensated.
    6.5.5. The item purchased is a "customized item" has been already manufactured and shipped: no compenastion is available at all even if customer returns the "customized item(s)".
    6.5.6. The item purchased is a "totally custom item" and has been only designed and not manufactured: 1/2 (half) of the item's price plus the shipping cost already paid will be compensated.
    6.5.7. The item purchased is a "totally custom item" and has been both designed and manufactured, but not shipped: only shipping cost will be compensated.
    6.5.8. The item purchased is a "totally custom item" has been already manufactured and shipped: no compensation is available at all even if customer returns the "totally custom item".

    6.6. No compensation is available if an item is damaged by customer's actions. This includes, but is not limited to, negligence in properly packaging any item when returning it, exposing a purchased/manufactured item to chemicals or chemical based products and/or temperature variations, heavy carry of a purchased/manufactured item, use/misuse/use against the law or alteration of a purhcased/manufactured item.

    6.7. Without prejudice for the other provisions of the present paragraph, compensation is not available if any of the following scenarios are realized:
    6.7.1. Customer fails to comply with any part of Paragraph 7.
    6.7.2. Customer fails to comply with any part of Paragraph 2.
    6.7.3. Customer returns items that cannot be returned.
    6.7.4. Customer returns items with untracked shipping and the item(s) is/are not received.
    6.7.5. The returned item(s) is/are received but display(s) more damage(s) than the one shown by the photographs submitted by the customer before initiating the return.
    6.7.6. Customer sent the payment by using a payment method that we have not authorized/we do not support.
    6.7.7. Customer sent the payment by using a payment method we authorize(d)/support but did not follow the payment instructions correctly.
    6.7.8. Customer sent the payment by using a payment method we authorize(d)/support but without waiting for the appropriate payment instruction or requesting updated payment instructions.
    6.7.9. Shipment's delivery is delayed by the postal and/or courier and/or customs services.
    6.7.10. Shipment is lost or damaged by act(ion) of postal and/or courier and/or customs services. In this case though, we will be glad to provide any information useful to help the customer obtain a compensation from the postal and/or courier and/or customs services at fault.
    6.7.11. Duties/fines on the shipment or seziure of the shipment by (order of the) customs services. In this last case though, we will be glad to provide any information useful to help the customer obtain a release of the shipment.
    6.7.12. Customer notices that the item(s) manufactured and/or the data appearing on it/them are different than his/her will, despite the fact they match what has been pictured in the approved graphic preview (this also applies in the case of any expected "advanced customization option" and/or "additional option").
    6.7.13. After the graphic preview is approved and/or the item is manufactured without any of the restrictions set forth by Article 7.1., customer provides an address located in a state/country where such an item would have been otherwise restricted. Furthermore, if the item has been manufactured, it will not be shipped to said address.
    6.7.14. In any other case set forth by the TOS and/or that constitutes a violation of them.

    6.8. We are not be responsible if delivery fails due to incorrect/insufficent address or because the shipment resulted unclaimed by the customer. In regard to compensation, we need to distinguish:
    6.8.1. A shipment is automatically returned with no damage to the purchased/manufactured item(s): if applicable, above provisions will be applied, but compensation will exclude original shipping cost. If customer is willing to receive the purchased/manufactured item(s), the cost for a new shipment has to be covered from anew by the customer.
    6.8.2. A shipment is automatically returned with damage to the purchased/manufactured item(s) or is not returned at all: no compensation is available.
    In the above cases the term "automatically" means that the return is operated automatically by the courier/postal service. This Article applies to all shipping methods.

    6.9. "Advanced customization options" are subject to specific provisions as follows:
    6.9.1. Design editing: customer must describe the required design editing as specifically and clearly as possible (or accept our proposal to that regard) so as to allow for the correct determination of its price (extra fee). The extra fee is non compensable once the mere editing is performed without regard for the item being manufactured or not. The extra fee is due for every different editing and every different time said editing is performed, meaning:
    6.9.1.1. Modification of the editing after it has been quoted may change the extra fee. If the design editing has already been performed and a new design change is required, there may be an additional extra fee on the supplemental editing requested, even if this alters or cancels the one already performed.
    6.9.1.2. If the same editing is ordered on multiple items shipped together, the extra fee is one time only.
    6.9.1.3. If the same editing has been already performed on (an) item(s) which has/have been already shipped and is requested again, the extra fee is due again.
    6.9.2. Photo editing: customer must provide the photo for which the photo editing is required and describe the photo editing as specifically and clearly as possible (or accept our proposal to that regard) so as to allow for the correct determination of its price (extra fee). Retention and fee(s) operate as follows:
    6.9.2.1. Retention: if the photo editing has been performed on (a) photograph(s) that belong(s) to a prop item: we reserve the right to retain the edited photograph without sharing it. If the edited photograph(s) do(es) not belong to this category (E.G.: customer's photo), customer will receive a free digital copy of the edited photograph(s).
    6.9.2.2. Fee(s) operate(s) as follows: the extra fee is non compensable once the mere editing is performed whether the item on which the photograph(s) appear(s) has/have been manufactured or not. The extra fee is due for every different editing and may be due for every different time said editing is performed, meaning:
    6.9.2.2.1. Modification of the editing after it has been quoted and/or performed may change the extra fee. If the photo editing has already been performed and a new design change is required, there may be an additional extra fee on the supplemental editing requested, even if this alters or cancels the one already performed.
    6.9.2.2.2. If the same editing is ordered on a photograph being used on multiple items shipped together, the extra fee is one time only.
    6.9.2.2.3. If the same editing has been already performed on a photo being used on (an) item(s) which has/have been already shipped and is requested again, the extra fee is due again. This only applies in the case customer is unable to provide us with the digital copy of the edited photograph(s) we provide at the end of the photo editing process. This does not apply to any previously edited photograph(s) belonging to a prop item or relates to the military, law enforcement, intelligence and civil servants communities because we will have the photograph(s) because we will still have the photograph available.
    6.9.2.2.4. No compensation of the extra fee is available once the photo editing is performed.
    6.9.2.3. Photo editing is intended for prop/collectible purposes only. Customer assumes all the responsibility deriving from requesting a photo editing. Photo editing is specifically intended for ensuring an optimal printing quality of the photograph(s) provided on a physical item and as such is considered to be successfully performed when this aim is achieved. It is not intended to obtain a digital and/or physical super high resolution/definition image(s) and/or to replicate any and all of the finer details (E.G.: light wrinkles, freckles, shadows cast by apparel worn) of the photograph(s) over which the photo editing is performed, especially in the case in which any of such details is not present or barely noticeable in the photograph(s) over which the photo editing is performed in the first place; as such no compensation is available if the photo editing is ordered with the expectation of achieving any of these ends and/or if these expectations are not met in the the free digital copy of the edited photograph(s).
    6.9.3. Signature replication: the price is intended for every use of the option even with the same replicated signature (E.G.: if customer wants the replicated signature to appear 2 times, this option must be ordered 2 times, one for each use, even if the replicated signature is on the same (main) item). For the purpose of this Article and of the following articles, the term "replication" refers to the mere act of designing of the signature, without regard for the item on which it appears being manufactured or not. Retention, compensations and liabilities operate as follows:
    6.9.3.1. If the signature is not already available, it has to be replicated from anew. We reserve the right to retain the signature and to issue a compensation according to the following articles.
    6.9.3.2. If the replication has been performed and the signature belongs to a prop item or relates to the military, law enforcement, intelligence and civil servants communities: we reserve the right to retain the signature. A full compensation of the option is available if it is canceled before the item on which it appears is manufactured.
    6.9.3.3. If the replication has been performed and signature does not belong to any of the categories detailed in the above Article 6.9.3.2.: compensation is not available.
    6.9.3.4. Signature replication is intended for prop/collectible purposes only. Customer assumes all the responsibility deriving from requesting a signature replication. Replicated signatures are not sold or shared per se, only their use on the purchased/manufactured item(s) is. The aforementioned right to retain and share a replicated signature does not apply to personal signatures (E.G.: customer's own signature). In this last case (and only in this last case), customer will receive a free digital copy of the replicated personal signature. Signature replication is specifically intended for ensuring an optimal printing quality of the signature(s) provided on a physical item and as such is considered to be successfully performed when this aim is achieved. It is not intended to obtain a digital and/or physical super high resolution/definition image and/or to replicate any and all of the finer details (E.G.: thinier strokes or gaps) of the signature(s) subject to the replication, especially in the case in which any of such details is not present or barely noticeable in the signature(s) subject to the replication in the first place; as such no compensation is available if signature replication is ordered with the expectation of achieving any of these ends and/or if these expectations are not met in the the free digital copy of the replicated signature(s).

    6.10. Although we do our best to ensure a rightfully calculated quotation/order's total and we provide the best possible transparency (as proven by the prices' disclosure operated in advance on the website and/or while discussing with the customer and by a clear, descriptive breakdown of the composition of an quotation/order's total before payment is initiated), it could happen that a quotation/order's total get miscalculated. Should we notice the miscalculation, we will provide to let the customer know and correct the order's total before the payment transaction is initiated. That being said, it remains sole customer's responsibility to notify us about the miscalculation as soon as it is noticed, possibly before the payment is initiated, so as the quotation/order's total can be fixed and a correct one can be submitted at once.

    6.11. When a compensation is due, customer may also opt not to receive back a compensated amount and, instead, ask to keep the it as credit for any future needs. Credits do not expire (unless otherwise explicitly stated) and are not subject to a re-evaluation (E.G.: adjustment to inflation rate) nor interest. It is customer's responsibility to keep track and remind us of any active credit(s).


    7. RESTRICTION POLICY

    7.1. Certain items may be subject to restrictions if certain conditions are realized. The conditions that enable a restriction to operate are laid out in clear and in detail on a specific item's webpage (normally, under the "customization" box). The content of such restrictions is to be considered part of this Article as if each and all of them were stated here. Violating said restrictions constitutes a direct violation of this Article. The following provisions apply to all restrictions set forth by this Article:
    7.1.1. In the case of restrictions that require a geographical condition to be realized (I.E.: the main item for which the restriction is established must be shipped to a specific country/state/area), it is established as granted that the customer knows whether or not said restrictions are going to apply depending on the address where the main item(s)/order is/are going to be shipped to (from now on in this Article, named "specific destination"). This is because customer already knows where the main item(s)/order is/are going to be shipped, while we do not. The customer has therefore the duty of communicating the specific destination before the order is finalized in the case of "in-stock" item(s) and "totally customized item(s)" and before the graphic preview is approved in the case of "customized item(s)" being ordered, so as to make sure whether or not the geographical condition is realized. If realized, we will communicate it to the customer before proceeding further with the order. Failure to provide this information within the outlined deadlines implies that the geographical condition is not realized and if the customer provides a specific destination that realize said condition after the outlined deadlines, the item(s) will not be shipped (if already manufactured) and/or no compensation will be available.
    7.1.2. A "replica notice" and/or "replica stamp" are established by this Article as restrictions and operate accordingly to the contents of the specific restrictions laid out in clear and in details on a specific item's webpage.

    7.2. Due to security concerns, integrated circtut chips (or "chips") on PVC cards are rendered incapable of encoding and decoding any information; magnetic bands, barcodes and QR codes are designed and manufactured so as to be unencodable and undecodable or do not to contain any meaningful information although we reserve the right to encode them with information pertaining the replica nature of the item over which they appear without having to disclose this to the customer nor having to provide confirmation of it and without this or the consequence(s) of this being or becoming reason or cause for compensation. A clear film layer is applied on all PVC cards in order to prevent further any form of alteration on the aforementioned technological elements and or any form of design modification (so as to prevent the items from turning into fake (forged or counterfieted) items). We decline every responsibility arising from the use, misuse, use against the law or alteration of the said items. Our products are intended for collectible, recreational (cosplaying, reenacting, erotic role-playing) and dramatical purposes only. Customer will be held responsible for any alteration of the purchased/manufactured item(s) and/or of its/their use/misuse/use against the law.

    7.3. A restriction may be lifted due to an exemption being granted. This Article encompasses the provisions contained in the Exemptions section. Exemptions must be required before ordering. No compensation is available if an item is manufactured in lack of an exemption (and therefore a restriction is applied), then an exemption is required and granted. Notwithstanding a restriction may be lifted as a result of the bestowal of an exemption, (the) exempted item(s) may still be marked so as to denote it/them as replicas upon which a specific exemption is granted. These markings are equal to a "replica notice".

    7.4. Restrictions operate on specific items, therefore different items (with said difference operating in regard to parent service/agency/organization, design or era) are subject to different restrictions or no restrictions at all. No compensation is available if customer notices the restrictions after the item(s) has/have been manufactured because, where restrictions apply, they are accurately and clearly advertised on the specific item's webpage for the customer to check in advance. If an item, not displayed on the website, is subject to restrictions, we will let the customer know before ordering.


    8. CONTACT POLICY

    8.1. Our official e-mail address(es) is/are only the one(s) displayed in the Contact us section. All communications shall be addressed to the said e-mail address(s) according to what is stated in the Contact us section. Any communication addressed to any e-mail address(es) other than the one(s) contained in the Contact us section will not be considered and will be disregarded.

    8.2. Customers are contacted via e-mail or via chat using the same e-mail/profile/number they used in the first place to contact us and through which communications are routinely exchanged. Any change to the e-mail/profile/number used by the customer in order to communicate with us, must be notified to us immediately so as to prevent missing or delayed communications. Any delay, lack of communication or misscommunication caused by failure to comply with this Article and resulting in delays to the order/order's deliverey or errors in regard to any aspect of the order (including on/in manufactured items) is sole responsibility of the customer and does not entitle the customer to any compensation.

    8.3. We do our best to reply in a timely and accurate manner. If customers have a time sensitive request, they must state it before initiating the order and must take care of answering in a timely and accurate manner to any request(s) we may have. Failure to comply with this Article and resulting in an order being shipped or delivered past a certain deadline is sole responbility of the customer and does not entitle the customer to any compensation. We provide a general time frame for manufacturing, shipping and delivery although we are not responsible for the timing related to the shipping and delivery process nor can be held responsible for delays caused by the customer (E.G.: unclear answers that force us to ask again for the required information, delays in replying to our requests, etc.).

    8.4. In any instance we need to contact the customer, we will do so by using the same contact mean employed by the customer (E.G.: if customer contacts us via e-mail using a certain address, we will use that specific one in order to communicate with the customer). If customer wishes to change mean of communication for any reason (including loss of access or security concerns) and/or if this changes for any reason, customer must communicate that immediately and we will provide to confirm the change. Failure to comply with this Article exonerates us from any and all consequences (including, but not limited to, manufacturing of wrong items, shipment of wrong items, loss/seizure of shipment, wrong return) and customer will have no right to any compensation.

    8.5. This Article ecompassess any other provision contained in the Contact us section. Violation of any part of this section constitutes a direct violation of this Article.