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This section is part of the TOS and lists the available shipping methods. The ones currently available are:
1. REGULAR SHIPPING1.1. OVERVIEW 1.1.1. What is it? Regular shipping is the standard method employed to ship all orders. Unless the cutomer expresses a preference for another shipping method, regular shipping will be employed to ship the order. 1.1.2. Who handles it? Regular shipping is handled by national postal services. 1.1.3. What does it include? Regular shipping always includes a tracking number. Unless specifically requested by the customer, regular shipping does not include any insurance. 1.1.4. How do I get it? Regular shipping requires no action on your behalf when ordering on the website. For orders placed via e-mail, we will use this option unless you explicitly request the "courier" shipping. 1.2. SHIPPING RATES 1.2.1. How much does it cost? Regular shipping is FREE for the customer. If insurance is required, an extra fee could apply. In order to determine the extra fee that may be required by insured regular shipping, please contact us and provide the same information requested by Article 2.1.4. of this page (courier shipping - How do I get it?), making sure to specify the intention to add insurance to regular shipping. 1.2.2. How are shipping rates calculated? Being free of charge, regular shipping does not require any calculation. 1.3. UPDATES AND DELIVERY 1.3.1. How do I get updates? Regular shipping provides a tracking number. You can track your shipment by entering the tracking number on www.17track.net or www.track24.net which display all updates from beginning to end. You can also use the tracking on your national postal service website in order to receive more specific updates once the shipment enters the country. We will let you know when the order is shipped and the tracking number. 1.3.2. When will you ship my order? Orders employing regular shipping are shipped the first available Saturday or before if possible, save for holidays (I.E. if the order is ready on Monday, it will be shipped at last on Saturday, unless this is a holiday. In such a case it will be shipped the following week, as soon as possible). Normally we manage to ship within 1-3 days after the order is ready. 1.3.3. How long does it take to deliver on average? On average, delivery time for regular shipping varies according to destination country. As a general guidance delivery times are as follows:
Please note that during summer months and late December (due to Christmas' and New Year's holidays and hightened shipping volumes) postal services work slower. This is likely to add up to 2/3 weeks to the above time frames. 1.4. HANDLING FEES 1.4.1. Are there any handling fees? Yes. Although being free, regular shipping involves handling fees because the postal service does not provide for the collection and packaging of the shipment. 1.4.2. How are handling fees calculated? Actual handling fees vary according to both order's value and weight. The following fees are calculated based on the order's value only, but they are indicative. Actual handling fees will be provided when the order's total will be calculated.
1.5. REMARKS 1.5.1. We reserve the right not to ship to certain countries using this shipping option due to the high unreliability of their postal services. Should this happen, we will take care to refund the payment and let the customer know. Our exclusion list is not fixed and may vary during the time. If you want to make sure if regular shipping is available to your location, please check the list below or contact us first. At the moment, this shipping option is not available for the following countries/areas: Central and South America. If an order is to be shipped to these countries/areas, courier shipping is to be used. 2. COURIER SHIPPING2.1. OVERVIEW 2.1.1. What is it? Courier shipping is a faster delivery alternative to the standard shipping method (regular shipping). 2.1.2. Who handles it? Courier shipping is handled by the courier network. 2.1.3. What does it include? Courier shipping includes a tracking number. Unless specifically requested by the customer, courier shipping does not include any insurance. 2.1.4. How do I get it? Courier shipping is a shipping method alternative to regular shipping. Due to the fact that shipping rates apply and that they vary from country to country and throughout time, please make sure to contact us in order to receive the latest shipping rate. Please notice that courier shipping is not available if the address is a PO (Post Office) box and that, if chosen, it requires a phone number in order to ensure the delivery.
How do I get a quotation for the price of courier shipping? In order to know the actual price of courier shipping, please contact us making sure to provide the following information:
1. Order's details (what you would like to order). 2. At least city, ZIP code and state and/or country of the shipment's destination. 2.2. SHIPPING RATES 2.2.1. How much does it cost? The actual shipping rate varies (see below), but it can be indicatively summarized as follows:
If insurance is required, an extra fee could apply. In order to determine the extra fee that may be required by insured courier shipping, please contact us and, in addition to the information requested by the above Article 2.1.4. of this page (courier shipping - How do I get it?), make sure to sepcify the intention to add insurance to courier shipping. 2.2.2. How are shipping rates calculated? Courier shipping rates depend on the specific destination country/geographic region (and possibly state/region/province of delivery), furthermore they do not follow an uniformed pattern and may vary during the year(s). You can request to know the actual shipping rate by following the procedure detailed above. When a courier shipping rate is provided, it does not refer to a specific courier service, but to one that offers the best rate in regard to the specific destination and shipment. If you wish to use a specific courier service, please contact us and let us know which one, so as we can verify whether the specific service is avaialble and its shipping rates. 2.3. UPDATES AND DELIVERY 2.3.1. How do I get updates? Courier shipping provides a tracking number. You can track the progress on the courier's website. We will let you know when the order is shipped and the tracking number. 2.3.2. When will you ship my order? Orders employing courier shipping are shipped the same day or the day after they are ready, save for holidays (E.G.: if the order is ready on Monday, it will be shipped at last Wednesday, unless this is a holiday. In such a case it will be shipped on the first business day). Once the order is ready, we manage to ship the first available business day or the following one (as courier offices are not open for business during holidays or outside business hours). 2.3.3. How long does it take to deliver on average? Delivery time for courier shipping varies according to the specific destination. Delivery times, though, can be summarized as follows:
2.4. HANDLING FEES 2.4.1. Are there any handling fees? Courier shipping has no handling fees. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||