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JoySinger's IDs - How to order

ATTENTION: this page has been updated on 14 February 2023. This page is the current version of the page and the provisions contained hereon are effective starting 15 February 2023, 00.01 CET. You can find the previous version of this page with the provisions in force before the aforementioned date and time by clicking here.

Current status:

OPEN
Status may change throughout the year. The following legend details what each status involves:
  • OPEN: orders can be placed and processed as all activities proceed regularly. E-mails are regularly and timely answered.
  • SUSPENDED UNTIL 12 MONTH 1234: orders cannot be processed until the specified date due to technical issues or holidays. E-mails are regularly answered albeit a slight delay in reply may be involed. Orders can be placed in advance during the suspension in order to ensure priority right after the resumption of activities.
  • SUSPENDED UNTIL FURTHER NOTICE: orders cannot be placed and processed until a further notice intervenes because of committments that do not allow to establish a deadline for the resumption of activities. Therefore, no deadline is set for the resumption of activities. E-mails are regularly answered albeit delays may be involved.


Pending the implementation of the online shopping experience, all orders must be placed via e-mail. Once the shopping cart and online checkout will be implemented, you will be able to shop online as it used to be. At the moment there is no deadline set for this update, therefore we beg you to follow the procedure detailed below if you wish to place an order. Thank you very much for your consideration and understanding.

If you want to place an order, please follow the procedure detailed below:


1. Browse the website and choose the item/s along with any additional option/s you would like to order;


2. Send an e-mail to joysingersids@gmail.com with the specifics of your order. In the e-mail, remember to:

2.1. copy and paste the link of the item/s you want to order (and specify the exact item in case the webpage contains more than one item)

2.2. specify any additional feature of the item selected (such as type, material, rank, etc.), if such choices are provided

2.3. specify any additonal option/s (such as customization, lamination, round corners, etc.), if such choices are provided. If "customization" is required, we will also need the customization form (you can submit it when you prefer).

2.4. specify the shipping address (or at least the city and the zip code)

2.5. specify the shipping method. You can find the shipping rates under the shipping section of the website.

2.6. specify the preferred payment method. We will get back with a calculation of the payment total and, after you let us know you want to proceed, we will let you know the required information to send out the payment. You can find more information on available payment methods under point 5. Payment policy of our Terms of Service.


Below is an example of e-mail. If you have any questions at all about the ordering process feel free to contact us.

Hello,

I would like to order the following item: https://www.joysingersids.com/cac.html

I would like the PVC card.

Type of card: Geneva Convention ID card
Branch/Service: US Army

I would also like customization.

Please ship to:
Addressee name
Address
City, State, Zip code
Country
Phone number

I would like courier shipping.

I prefer MoneyGram as a payment method. Please provide payment instructions.