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This page contains answers to the frequently asked auestions (FAQ) we have received through the years or that we believe may be of interest to customers (both prospective and existing). This section will be constantly updated. Browse the table below and click on the relative question in order to be redirected to the relevant answer. Questions are provided from customer's perspective, while answers from ours. Questions are divided per argument. If you cannot find an answer to your question, feel free to contact us, we will more than happy to answer. Please note that this section is not meant to substitute in any way the information contained in our TOS or in any official website of any third party and is meant only for informative purposes. 1.1. What payment methods do you accept? 1.2. Can I pay via credit card or debit card? 1.3. Can I pay in cash? 1.4. Can I pay via bank transfer? 1.5. Can I pay in cryptocurrency? 1.6. What is the difference between SEPA and SWIFT bank transfers? 1.7. How do I pay in a currency different than Euro? 1.8. What is the best payment method? 1.9. How do I know how much to send? / How do you calculate my order's total? 1.10. How do I pay? 1.11. Why don't you accept PayPal, Zelle, Venmo or Cash App as a payment method? 2.1. What is a merchant-customer relationship? 2.2. As a first time customer, how can I trust you? 2.3. As a first time customer, how do I know if your items are good or bad? 3.1. I want to order an item. Will you send me a picture before manufacturing it? 3.2. Can I buy design templates/graphics from you? 3.3. Can you encode / write data on chips, in barcodes, etc.? 3.4. Can you make holograms, stamps, foil embossing, badges or other insignia? 1. PAYMENT METHODS1.1. What payment methods do you accept? You can find an up to date list of accepted payment methods under Article 2.1. of our TOS. If you have a preference for other payment methods, feel free to contact us and we'll be glad to let you know whether or not we can accomodate your request. 1.2. Can I pay via credit card or debit card? Yes! You can pay with a credit card or a debit card either via Stripe, Western Union or Ria Money Transfer. Make sure to check FAQ 1.10. for more information on how each payment method works and Article 2.5. of our TOS to find out if there are any payment fees as different payment method may involve the application of different payment fees, if any are due. 1.3. Can I pay in cash? Yes! You can pay in cash by going to a physical branch of Western Union or Ria Money Transfer to process the payment transaction. Make sure to check FAQ 1.10. for more information on how each payment method works. 1.4. Can I pay via bank transfer? Yes! You can pay via bank transfer. Make sure to check Article 2.5. of our TOS to find out if there are any payment fees and FAQ 1.6. for more information on different types of bank transfers. 1.5. Can I pay in cryptocurrency? Yes! We support payments in the following cryptocurrencies: 1.6. What is the difference between SEPA and SWIFT bank transfers? Bank transfers vary epending on the country where the bank accounts used for sending and receiving the transfers are registered. From our standpoint, the bank transfer will be either a SEPA bank transfer or a SWIFT bank transfer: 1.7. How do I pay in a currency different than Euro? If you prefer to send (and have us receive) a payment in your local currency (which may be different than Euro), you can do it in a few ways: 1.8. What is the best payment method? That depends on your priorities. Here's a table summarizing the various pros and cons of each payment method available at the moment (please note that the table below has a purely informative purpose and is not meant to replace in any way the official information provided by each payment service).
* Dispute protection refers to the capability of the payment method to act as judging third party in the case a dispute arises and to revert back (part of) the payment to the customer in the case the dispute is resolved in customer's favor. **Payment fees for cryptocurrency transfers can be the lowest or the highest of the above table, as the amount is decided by the sender, but is also dependent on the network's congestion. 1.9. How do I know how much to send? / How do you calculate my order's total? Pending the implementation of the online shopping experience, all orders are momentarily processed via e-mail. We take care of providing a quotation of the prospective order so as you can see how much would be paying for it. To do so, we need to know a few things: 1.10. How do I pay? Sending the payment depends from the preferred payment method. Once the quotation for the prospective order has been calculated and you wish to proceed with it, we will communicate you via e-mail the the relevant payment instructions for the payment method selected. As you can read in table from the FAQ 1.8., some payment methods are easier to use than other and that is due to the way they work. Generally speaking, payment instructions work as follows: 1.11. Why don't you accept PayPal, Zelle, Venmo or Cash App as a payment method? As the question implies, we currently do not accept PayPal, Zelle, Venmo or Cash App as payment methods. That being said, we would like to explain how come we are unable to use any of these payment methods: 2. MERCHANT-CUSTOMER RELATIONSHIP2.1. What is a merchant-customer relationship? The proper definition is somewhat redundant, a merchant-customer relationship is the relationship that is being established between a seller and a buyer during and after a purchase is made. It defines the way we work and interact with and provide information to our customers. If you spend some time reading some of the textual sections of the website (such as, but not limited to, our Home and TOS), it should be clear that we have a few, simple, core values at the base of our business model: transparency, honesty, quality, cooperation. The fact that we have been around for more than a decade stands as witness of the correctness of our business model and the foundational values at its base:
2.2. As a first time customer, how can I trust you? If you took time to read the previous FAQ 2.1., the honest answer is you can't. As everything in life, trust is hard to earn and easy to lose. That being said, we do our best to be as transparent and clear as possible in our policies and direct replies with (prospective) customers. If we were not, we would not have been around for so many years and disappear, just like other competitors did. We have been recently able to introduce Stripe as a payment method, which features dispute protection. If you're a not comfortable using any of the other payment methods (which are non reversible and offer no dispute protection at all) or simply want an easy and convenient way to pay, we advise you to pay via Stripe. On the other hand, Stripe has the highest payment fees among the payment methods (see Article 2.5. of our TOS for further information). 2.3. As a first time customer, how do I know if your items are good or bad? Honest answer here again is that, you won't know until you get them. We do our best to balance the need of customers to see what they are buying (photos on the website, descriptions, graphic previews, photographs of finished items) with our need to safeguard our products (no high resolution photos in order to prevent duplication). We always try to use photogaphs of real samples in order to give you an good idea of the products you may be interested in ordering. We also do our best to collect reviews on Trustpilot from previous customers (see Media section). 3. PRODUCTS AND ORDERS3.1. I want to order an item. Will you send me a picture before manufacturing it? As per our TOS, if a "customized item" or a "totally custom item" is being ordered, a graphic preview will be provided. A digital copy of photographs for which the advanced customization option "photo editing" has been ordered is always provided as well. A graphic preview is not available for in-stock items that have been ordered blank (without customization). 3.2. Can I buy graphics / templates of your items? Unfortunately this is not possible. By sharing our graphics and/or templates we would be placing ourselves and others in great danger as we would have no oversight on the circulation and use of such items. 3.3. Can you encode / write data on chips, in barcodes, etc.? Although this is technically possible, we refuse to do so as this would turn our items from collectibles to fake IDs. 3.4. Can you make holograms, stamps, foil embossing, badges or other insignia? Yes, we can produce said items although at the moment the setup costs are usually high. If you have an interest in having a specific item not available from the website reproduced, feel free to contact us in order to discuss your request in detail. 4. ONLINE PRESENCE4.1. Where do you sell? This website is the main and only marketplace for the moment. 4.2. Why is this website not regularly updated? We try to keep up with the updates as much as possible. Unfortunately it is no easy task. It may not look trendy, but it is clear and functional and for the moment this is enough. We do not plan on keeping it that way, but good things require time and time is a scarce resource. 4.3. Does this website contain all of the available items for sale? Not really. Our libraries are plenty of references that we have to research, design, upload on the website. Therefore, if you are looking for something specific, feel free to contact us, chances are we may have it and have yet to update the website. 4.4. Do you have an app I can download on my phone / tablet? Not at this time. The website has been build to be as much mobile/tablet-friendly as possible. 4.5. Are you on any social media? Yes, although at the moment this website remains the main platform. You can find our more about our media presence in the Media section. |