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JoySinger's IDs - FAQ (Frequently Asked Questions)

This page contains answers to the frequently asked auestions (FAQ) we have received through the years or that we believe may be of interest to customers (both prospective and existing). This section will be constantly updated. Browse the table below and click on the relative question in order to be redirected to the relevant answer.

Questions are provided from customer's perspective, while answers from ours. Questions are divided per argument. If you cannot find an answer to your question, feel free to contact us, we will more than happy to answer.

Please note that this section is not meant to substitute in any way the information contained in our TOS or in any official website of any third party and is meant only for informative purposes.

1. PAYMENT METHODS


1.1. What payment methods do you accept?
1.2. Can I pay via credit card or debit card?
1.3. Can I pay in cash?
1.4. Can I pay via bank transfer?
1.5. Can I pay in cryptocurrency?
1.6. What is the difference between SEPA and SWIFT bank transfers?
1.7. How do I pay in a currency different than Euro?
1.8. What is the best payment method?
1.9. How do I know how much to send? / How do you calculate my order's total?
1.10. How do I pay?
1.11. Why don't you accept PayPal, Zelle, Venmo or Cash App as a payment method?

2. MERCHANT-CUSTOMER RELATIONSHIP


2.1. What is a merchant-customer relationship?
2.2. As a first time customer, how can I trust you?
2.3. As a first time customer, how do I know if your items are good or bad?

3. PRODUCTS AND ORDERS


3.1. I want to order an item. Will you send me a picture before manufacturing it?
3.2. Can I buy design templates/graphics from you?
3.3. Can you encode / write data on chips, in barcodes, etc.?
3.4. Can you make holograms, stamps, foil embossing, badges or other insignia?

4. ONLINE PRESENCE


4.1. Where do you sell?
4.2. Why is this website not regularly updated?
4.3. Does this website contain all of the available items for sale?
4.4. Do you have an app I can download on my phone / tablet?
4.5. Are you on any social media?



1. PAYMENT METHODS


1.1. What payment methods do you accept?
You can find an up to date list of accepted payment methods under Article 2.1. of our TOS. If you have a preference for other payment methods, feel free to contact us and we'll be glad to let you know whether or not we can accomodate your request.


1.2. Can I pay via credit card or debit card?
Yes! You can pay with a credit card or a debit card either via Stripe, Western Union or Ria Money Transfer. Make sure to check FAQ 1.10. for more information on how each payment method works and Article 2.5. of our TOS to find out if there are any payment fees as different payment method may involve the application of different payment fees, if any are due.


1.3. Can I pay in cash?
Yes! You can pay in cash by going to a physical branch of Western Union or Ria Money Transfer to process the payment transaction. Make sure to check FAQ 1.10. for more information on how each payment method works.


1.4. Can I pay via bank transfer?
Yes! You can pay via bank transfer. Make sure to check Article 2.5. of our TOS to find out if there are any payment fees and FAQ 1.6. for more information on different types of bank transfers.


1.5. Can I pay in cryptocurrency?
Yes! We support payments in the following cryptocurrencies:
  • Bitcoin ($BTC)
  • USD Coin ($USDC)
  • Tether ($USDT)
  • Ethereum ($ETH)
    •  If you wish to pay in a cryptocurrency other than the ones listed above, please contact us so as we can check whether or not we can accept it.


    1.6. What is the difference between SEPA and SWIFT bank transfers?
    Bank transfers vary epending on the country where the bank accounts used for sending and receiving the transfers are registered. From our standpoint, the bank transfer will be either a SEPA bank transfer or a SWIFT bank transfer:
  • SEPA bank transfer: SEPA means "Single Euro Payment Area"; bank accounts registered in most of Europe are SEPA. SEPA bank transfers are very convenient as they are subject to no payment fees.
  • SWIFT bank transfer: SWIFT means "Society for Worldwide Interbank Financial Telecommunication"; from our standpoint, all non-SEPA registered bank accounts involve SWIFT transfers. SWIFT bank transfers are great as we can normally receive payments in currencies different than EUR although they may be subject to payment fees (see Article 2.5. of our TOS for more information).


    • 1.7. How do I pay in a currency different than Euro?
    If you prefer to send (and have us receive) a payment in your local currency (which may be different than Euro), you can do it in a few ways:
  • SWIFT bank transfer, Wise or Revolut: although all of these methods allow for sending and receiving payments in a currency differnt than Euro, we have noticed that Wise and Revolut have lower (or even no) transaction fees, better exchange rates and are quicker as well than a SWIFT bank transfer. Wise and Revolut are also subject to no payment fees on our side while SWIFT bank transfers are. On the other hand, both Wise and Revolut require you to register with them.
  • Cryptocurrency transfers: although they can be used only for sending and receiving payments directly in the selected cryptocurrency.


    • 1.8. What is the best payment method?
    That depends on your priorities. Here's a table summarizing the various pros and cons of each payment method available at the moment (please note that the table below has a purely informative purpose and is not meant to replace in any way the official information provided by each payment service).

    Payment method Payment fees
    (Art. 2.5. TOS)    		 Can pay in currency
    other than Euro    		 Transaction's receipt
    speed (average)    		 Ease of use Dispute protection*
    Stripe Medium / High No Immediate-60 minutes Easy Yes
    SEPA bank transfer None / low No 1 business days Easy No
    SWIFT bank transfer Medium Yes 1-7 business days Easy No
    Wise None Yes Immediate Easy No
    Revolut None Yes Immediate Easy No
    Western Union None No Immediate Easy No
    Ria Money Transfer None No Immediate-60 minutes Easy No
    Cryptocurrency transfers Variable* Yes Immediate-60 minutes Advanced No

    * Dispute protection refers to the capability of the payment method to act as judging third party in the case a dispute arises and to revert back (part of) the payment to the customer in the case the dispute is resolved in customer's favor.
    **Payment fees for cryptocurrency transfers can be the lowest or the highest of the above table, as the amount is decided by the sender, but is also dependent on the network's congestion.


    1.9. How do I know how much to send? / How do you calculate my order's total?
    Pending the implementation of the online shopping experience, all orders are momentarily processed via e-mail. We take care of providing a quotation of the prospective order so as you can see how much would be paying for it. To do so, we need to know a few things:
  • What exactly you'd like to order
  • Preferred shipping method: your order needs to be shipped and there is more than one option available for shipping. We need to know this as different shipping methods involve different rates and/or handling fees
  • Preferred payment method: We need to know payment method you would like to use for the payment as different payment methods involve different payment fees (if any are due) and different payment instructions.
    • You can find much more detailed information on the ordering process in the How to order section.


    1.10. How do I pay?
    Sending the payment depends from the preferred payment method. Once the quotation for the prospective order has been calculated and you wish to proceed with it, we will communicate you via e-mail the the relevant payment instructions for the payment method selected. As you can read in table from the FAQ 1.8., some payment methods are easier to use than other and that is due to the way they work. Generally speaking, payment instructions work as follows:
  • Stripe, Wise, Revolut: we simply send you a link and you can then proceed as prompted by the relevant service.
  • SEPA bank transfer, SWIFT bank transfer, cryptocurrency transfers we provide you with the relevant transfer information required to send the transfer
  • Western Union, Ria Money Transfer: we provide you with a detailed set of instructions containing both a step-by-step guide and the information for the executing the payment transaction correctly.
    • In all of the above cases but for Stripe, the payment method selected acts a middleman for you to send the payment transaction and for us to receive it, with no further involvement other than the one related to transfer processing. In the case of Stripe, the payment service also acts as a judging third party in the case a dispute arises.


    1.11. Why don't you accept PayPal, Zelle, Venmo or Cash App as a payment method?
    As the question implies, we currently do not accept PayPal, Zelle, Venmo or Cash App as payment methods. That being said, we would like to explain how come we are unable to use any of these payment methods:
  • PayPal: we have been loyal customers of PayPal for a little more than 12 years with impeccable selling records, a ludicrous amount of disputes opened in comparison to the amount of transactions processed and not a single one being decided against us. In spite of that, due to mounting disagreements and conflicts with the payment processor, we have decided it was no longer worth it to use it. Being historically the first in this field, PayPal is the most used online payment processor of the world and it offers customers (especially first time customers) a great degree of serenity when paying for purchases. It is truly unfortuante it does not display the same degree of consideration toward merchants (and a quick internet search will confirm it). Due to a series of events, disservices and abuses that have been pushing us to the edge our patience, on February 2023 we have decided to stop offering it as payment method. We briefly resumed offering it in October 2023 before finally removing it shortly after for the foreseeable future.
  • Zelle: the payment processor requires the account holder to have a U.S. bank account and a U.S. phone number. Unfortunately, we do not meet these requirements, therefore we are unable to offer Zelle as a payment method.
  • Venmo: the payment processor requires the account holder to be a U.S. residents (therefore it requires U.S. issued documents). Unfortunately, we do not meet these requirements, therefore we are unable to offer Vennmo as a payment method.
  • Cash App: the payment processor requires the account holder to be either a U.S. or a U.K. resident (therefore it requires U.S. or U.K. issued documents). Unfortunately, we do not meet these requirements, therefore we are unable to offer Cash App as a payment method.



    • 2. MERCHANT-CUSTOMER RELATIONSHIP


    2.1. What is a merchant-customer relationship?
    The proper definition is somewhat redundant, a merchant-customer relationship is the relationship that is being established between a seller and a buyer during and after a purchase is made. It defines the way we work and interact with and provide information to our customers.
    If you spend some time reading some of the textual sections of the website (such as, but not limited to, our Home and TOS), it should be clear that we have a few, simple, core values at the base of our business model: transparency, honesty, quality, cooperation. The fact that we have been around for more than a decade stands as witness of the correctness of our business model and the foundational values at its base:
    • Transparency: it is important to us that everything is as clear as possible from the customer's perpective. In order for things to be clear they must be written in advance. This is why you will find clear and definied policies. Transparency is fundamental as it allows to set up a common ground and avoid misunderstandings.

    • Honesty: we do not aim at overpromising and underelivering. Everything is made clear in advance, so that anyone can check and ask questions first. We advertise prices publicly and we stick to them. If there is something we cannot do well, we are not afraid to admit it (such as passports). We believe in the importance of honesty because it allows customers to trust us and it allows us to build a positive reputation and strengthen the image of our brand.

    • Quality: we do not aim at providing an average or below average service. Same goes for our products. Quality is important because it is what allowed us to grow our business relationships with customers, both exsisting and new.

    • Cooperation: it is important for us to establish a cooperative relationship with customers as a satisfied customer is better than any paid advertisement. Cooperation usually manifests in customized orders, where a side-by-side work with customer is required in order to ensure a good outcome in terms of item/s being manufactured and relationship being established. This is the main reason for which we refuse to establish a complete autonomous system in order to provide scripted reply and gather information when it comes to side-by-side works. That and the prohibitive cost of the operation (we couldn't tell you, but if we didn't we would be lying and we do not like that). Apart from that though, as briefly outlined in our Home, we believe in the added value of human interaction for it allows us to provide a better service which eventually translates in higher customer satisfaction.


    2.2. As a first time customer, how can I trust you?
    If you took time to read the previous FAQ 2.1., the honest answer is you can't. As everything in life, trust is hard to earn and easy to lose. That being said, we do our best to be as transparent and clear as possible in our policies and direct replies with (prospective) customers. If we were not, we would not have been around for so many years and disappear, just like other competitors did.
    We have been recently able to introduce Stripe as a payment method, which features dispute protection. If you're a not comfortable using any of the other payment methods (which are non reversible and offer no dispute protection at all) or simply want an easy and convenient way to pay, we advise you to pay via Stripe. On the other hand, Stripe has the highest payment fees among the payment methods (see Article 2.5. of our TOS for further information).


    2.3. As a first time customer, how do I know if your items are good or bad?
    Honest answer here again is that, you won't know until you get them. We do our best to balance the need of customers to see what they are buying (photos on the website, descriptions, graphic previews, photographs of finished items) with our need to safeguard our products (no high resolution photos in order to prevent duplication). We always try to use photogaphs of real samples in order to give you an good idea of the products you may be interested in ordering.
    We also do our best to collect reviews on Trustpilot from previous customers (see Media section).



    3. PRODUCTS AND ORDERS


    3.1. I want to order an item. Will you send me a picture before manufacturing it?
    As per our TOS, if a "customized item" or a "totally custom item" is being ordered, a graphic preview will be provided. A digital copy of photographs for which the advanced customization option "photo editing" has been ordered is always provided as well. A graphic preview is not available for in-stock items that have been ordered blank (without customization).


    3.2. Can I buy graphics / templates of your items?
    Unfortunately this is not possible. By sharing our graphics and/or templates we would be placing ourselves and others in great danger as we would have no oversight on the circulation and use of such items.


    3.3. Can you encode / write data on chips, in barcodes, etc.?
    Although this is technically possible, we refuse to do so as this would turn our items from collectibles to fake IDs.


    3.4. Can you make holograms, stamps, foil embossing, badges or other insignia?
    Yes, we can produce said items although at the moment the setup costs are usually high. If you have an interest in having a specific item not available from the website reproduced, feel free to contact us in order to discuss your request in detail.



    4. ONLINE PRESENCE


    4.1. Where do you sell?
    This website is the main and only marketplace for the moment.


    4.2. Why is this website not regularly updated?
    We try to keep up with the updates as much as possible. Unfortunately it is no easy task. It may not look trendy, but it is clear and functional and for the moment this is enough. We do not plan on keeping it that way, but good things require time and time is a scarce resource.


    4.3. Does this website contain all of the available items for sale?
    Not really. Our libraries are plenty of references that we have to research, design, upload on the website. Therefore, if you are looking for something specific, feel free to contact us, chances are we may have it and have yet to update the website.


    4.4. Do you have an app I can download on my phone / tablet?
    Not at this time. The website has been build to be as much mobile/tablet-friendly as possible.


    4.5. Are you on any social media?
    Yes, although at the moment this website remains the main platform. You can find our more about our media presence in the Media section.