Contact usThe following is our only email address. In case of changes, they will be communicated on this page.
We usually reply within some hours but, due to time fuse, we may take 24 hours to get back to you. You can use the above email address:
- if you need to send customization forms, photos,signatures, etc.;
- if you want a quotation about a custom item;
- if you want to have information about shipping methods;
- if you have any any question or doubt;
- if there is any complain.
Any information regarding ID cards or credentials is welcomed. If we do not reply within a reasonable amount of time we are having either internet issues or we are away. In such last case you should get an automatic reply when sending an email.
MESSAGES SENT TO EMAIL ADDRESS/ES OTHER THAN THE ONE SPECIFIED ABOVE WILL BE DISREGARDED.All communications must be addressed to the above email address. For more information, please check Sale and return policy section.
OUR OFFICIAL CHANNELS
- On the internet, this is the only official website.
- On eBay, our official account is named "joysingers".
- On Facebook, our official profile is named "Rik Caine (JoysingersIDs)".
Should you notice that other channels/entities are operating under our name or using our brands (logo, names, etc.), please tell us so we can act appropriately in case of unauthorized activity. Thank you.